Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

JOB SUMMARY 

The Service Logistics Specialist plays a critical role in ensuring the efficient flow of parts and equipment across service teams, warehouses, and customer locations. This role acts as a key interface between field resources and plant supply chain teams, requiring strong coordination, communication, and analytical skills to manage logistics operations and support field service teams. 

DUTIES & RESPONSIBILITIES 

Parts Order Management & Field Support 

• Act as a liaison between Field Service Engineers (FSEs), plant supply chain, and distribution teams to ensure timely and accurate parts fulfillment. 

• Process, manage, and coordinate parts orders, including order entry, remediation, and communication with stakeholders. 

• Monitor and manage backorders using the Parts Escalation Team Site; provide promise dates and escalate as needed. 

• Make sourcing decisions quickly and effectively—whether from Distribution Centers, Forward Stocking Locations (FSLs), or other field resources. 

• Perform location-to-location transfer transactions in field management systems (e.g., ServiceMax). 

• Replenish field inventory through timely and accurate ordering. 

• Reassign orphaned work orders by identifying and assigning appropriate field resources using ServiceMax tools. 

• Support and guide offshore resources, acting as a subject matter expert (SME) in logistics processes and SAP. 

Distribution Channel & Delivery Management 

• Manage distribution channels and proactively remediate delivery delays through effective communication and alternate planning. 

• Coordinate dispatch of FSEs to customer locations as needed (Baltimore Team). 

Reporting & Analytics 

• Generate and distribute key reports, including Hot Lists for critical backorders and FSE Order Management reports for further action work orders. 

• Analyze SAP data to assess logistics performance and recommend process improvements. 

Reverse Logistics & RGA Processing 

• Support reverse logistics processes for both unused good parts and defective repairable parts. 

• Conduct SAP transactions to receive, move, and reallocate parts across storage locations. 

• Prepare and ship open-box and functional parts to designated locations, resolving discrepancies and maintaining inventory accuracy. 

• Print and distribute FedEx shipping labels for RGA and RMA processes. 

Single Swap Process