Senior Manager, Finance Change Management

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

The Senior Manager, Finance Change Management leads the design and execution of change strategies that drive sustained adoption of NTT GDC Finance transformation priorities—new processes, systems, operating model, roles, and behaviors—while minimizing business disruption. This role is critical to the Finance transformation roadmap, ensuring that key messages are impactfully crafted, leaders are aligned, stakeholders are engaged, communications and training are effective, and adoption is measured and actively managed through all phases of implementation and business as usual structures.

What we are looking for

Key Responsibilities:

• Build and execute an integrated change, communications, and training plan aligned to key Finance transformation milestones.

• Deliver stakeholder impact and readiness assessments with clear mitigation actions for leaders and workstream owners.

• Launch role-based enablement (curricula, job aids, workshops) and measure effectiveness via completion, proficiency, and in-work adoption signals.

• Establish a two-way communications rhythm (campaigns, leader toolkits, FAQs, listening sessions) that improves clarity and reduces change friction.

• Track adoption KPIs and engagement metrics, provide actionable reporting, and drive course-corrections through go-live and stabilization.

Change Strategy & Stakeholder Alignment

• Develop and own an integrated change management strategy aligned to the Finance transformation roadmap and key milestones (workforce transition, org activation, knowledge transfer, new ways of working).

• Assess change impacts, organizational readiness, and adoption risks; define mitigation plans and targeted interventions.

• Establish governance for change execution (cadence, forums, escalation paths, decision logs) as well as ensure clear ownership for decisions and adoption risks while ensuring alignment across Finance leadership, HR, and transformation workstreams.

• Design, track and implement adoption reporting metrics and engagement indicators; use insights to reprioritize change activities and focus effort where resistance or risk is highest.

Communications & Engagement

• Design and execute multi-channel communications plans tailored to stakeholder segments and regional needs; ensure messaging is consistent, timely, and actionable.

• Develop communication assets (leader talking points, FAQs, executive memos, toolkits, announcements, newsletters, intranet content, campaigns) and maintain a clear communications calendar.

• Build structured feedback loops (listening sessions, Q&A, surveys, office hours) and manage rapid response to stakeholder questions and concerns.

• Partner with senior Finance leaders to strengthen sponsorship, equip leaders for consistent storytelling, and reinforce accountability for adoption.

Training, Adoption Support & Workforce Development

• Partner with process owners and business leaders to identify skill/knowledge gaps driven by new roles, processes, and systems.

• Create and coordinate delivery of multi-format training (role-based curricula, guides, job aids, workshops, enablement sessions) for both leaders and end users.

• Measure training effectiveness and reinforce learning through follow-ups, performance support, and adoption “nudges” tied to real work moments.

• Stand up and support change champion networks to drive local adoption, address on-the-ground friction, and reinforce new ways of working at the team level.

• Coordinate closely with workforce transition activities to ensure knowledge transfer, role clarity, and onboarding into new responsibilities are executed with discipline.

• Development knowledge management practices to ensure key tacit knowledge is retained by front line teams.

Stakeholder Engagement & Change Management Execution

• Identify impacted stakeholder groups and define tailored engagement plans by audience, region, and change impact level.

• Champion the creation of scorecard goals aligned to the Finance Transformation Of