Regional Director of Operations

Company Description

As the Regional Director of Operations, you will report directly to the Vice President of Operations and have a dotted-line reporting relationship to the Senior Director of Sales and Distribution at the Red Bull Distribution Company. In this role, you will be responsible for ensuring partner satisfaction and fostering a focus on achieving operational excellence while consistently exceeding partner expectations.

You will provide leadership, guidance, advocacy, and strategic vision to a group of Site Operation Managers. These managers oversee the planning, organization, direction, coordination, and centralization of all warehouse activities within an assigned region. Your responsibilities will also include managing orders and ensuring fulfillment of sales, gross margin goals, and growth objectives established by the company.

Job Description

Maximize operational efficiency using defined metrics continuously improving operational performance while optimizing both company and partner measures.

Ensuring partner satisfaction through regular communication and execution of both internal and external key performance indicators. Including, but not limited to monthly site visits and quarterly business reviews with partner executive on-site and regional leadership. Will ensure compliance to company safety policies

Coordinate staffing and operational needs of all operations within assigned region in conjunction with Human Resources Department, including hiring, firing, performance appraisals, transfers, promotions, discipline, and identifying and resolving problems all within established Company policies, processes and procedures.

Provide regional information to appropriate Company personnel in order to maintain effective communications within Company related to competitor actions and partner activities.

Plan, implement, monitor, evaluate and coordinate all activities in the assigned region to achieve the budgeted sales, pricing, and gross margin objectives and goals established by Company.

Quotes various rates for partner and analyzes possible routes for new business.

Contact and visit national and regional service warehouses, 3PL's, grocery/non-grocery warehouses, trucking and transportation firms, or any other sales channel partners to achieve budgeted sales channel penetration and retain current Company partners.

Communicates with partners to handle any escalated partner service issues or complaints.

Oversee and monitor partner contacts by regional employees under supervision to ensure all employees of Company are meeting the professional and quality standards established by Company. Oversee and maintain procedure for ensuring multiple warehouse site managers and supervisors have appropriate practices and controls in place to ensure a safe and secure workplace for employees in conjunction with the safety and human resources departments.

Direct, coordinate, and assign work activities to all employees under supervision in assigned region and monitor, review and evaluate work product, methods, and procedures of those employees.

Compliance and site-level accountability to all safety programs, policies and procedures.

Perform miscellaneous duties and projects as assigned and required.

SAFETY

Provide employees with education on safety standards, expectations, and the proper operation of equipment through both online and in-person training sessions.

Consult with the leadership team regarding safety compliance issues and recommend necessary preventative actions.

Ensure a safe and healthy work environment by adhering to and enforcing established standards and procedures.

Adhere to all protocols for reporting accidents and injuries, including submitting reports into the Incident Management System.

PHYSICAL REQUIREMENTS

The employee frequently needs to walk and sit.

The employee is occasionally required to stand, stoop, kneel, crouch, or crawl.

The employee must regularly lift and/or move items weighing up to 25 pounds as necessary.

Specific visual abilities required for the position include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

The job includes operations involving forklifts and commercial vehicles.

Qualifications

Bachelor's degree in Business Administration, Logistics or related field required.

Five to ten year's operations management within retail or distribution with multiple location responsibility. 

Experience starting up and managing new locations.

Must have prior P&L or Cost Center Control responsibility

Must be proficient in Microsoft office, including Excel

Experience with Warehouse Management Systems (WMS)

Experience in an analytical and project support role preferably with a multinational