Associate Care Manager / Administrative Assistant (Orange County), Serving Our Survivors

Position Title:  Associate Care Manager / Administrative Assistant

Organization: Jewish Family Service of San Diego

Department: SOS Orange County, CJC

Position Type: Full-Time (37.5+ hours/week), Non-Exempt

Work Setting: Remote (Orange County)

*Applicants must reside in Orange County

Reports To:  SOS Program Manager

Pay Rate: $19.50 - $22.25/hour

Total Compensation:  

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

Position Overview: 

JFS is looking for a compassionate, mission-driven individual to join the Supporting Our Survivors San Diego team as the Associate Care Manager/Admin Assistant. In this role, you have the opportunity to use your organizational skills and attention to detail experience to make a meaningful difference in your community and help change lives across San Diego. The Associate Care Manager/Administrative Assistant plays an integral role on the team and supports the entire agency by assisting Care Managers in providing short-term and long-term support to clients carrying out the established care plan and supporting department activities and maintaining records, files, statistics, and other documentation, both paper and electronic, and other program related activities and services including preparation for audits. This position reports directly to the San Diego SOS Program Manager and works closely with the San Diego team members and the rest of the SOS and CJC teams.

Responsibilities:

• Prepare files for new clients, open and close case files
• Scan, file and maintain documents and receipts in client hard copy folders and electronic files for Claims Conference and audit purposes
• Collect and process mail
• Enter check requests as touchpoints into ETOi (Efforts to Outcomes)
• Prepare letters and notifications to clients receiving financial assistance from Claims Conference (grantor)
• Print quarterly Home Delivered Meal letters and confirmation of service forms
• Prepare self-addressed stamped envelopes for clients to return signed confirmation of services
• Prepare and send annual requests for updates on client information/surveys, file and track client responses
• Update forms as necessary
• Complete and submit check requests
• Enter and track information in the JFS Database (ETOi), SharePoint and One Drive
• Track services and logs and assist accounting and program staff with audit
• Maintain HIPAA confidentiality guidelines and uphold Claims Conference requirements and quality in all services with and for clients
• Assist Care Managers in carrying out the established care plan
• Facilitate client services as assigned by Care Managers through a compassionate and person-center trauma-informed framework, including taking clients to medical and other essential appointments, translation as needed, delivering food and holiday packages to clients, assist with record keeping, obtain and check on necessary paperwork and documents from clients according to grant guidelines
• Respond to requests for information from survivors, connecting with Care & Program Managers or Director as appropriate
• Enter case notes/client contacts into ETOi and assist with other client service tracking as needed
• Assist with additional projects as needed, holiday deliveries, and socialization groups

Skills/Experience/Abilities That Are a Must-Have:

• 1-2 years’ experience working with the elderly, particularly those with PTSD and low-income populations
• Administrative experience with excellent organizational skills with attention to detail
• Familiarity with Jewish history, traditions, and culture
• Ability to show an unconditional positive regard for clients who turn to JFS for support
• Experience setting appropriate boundaries and limits when working with clients
• Valid driver's