Small Business Connect Sales Manager - Naperville, IL Call Center

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Small Business Connect Sales Manager oversees a team of Virtual Small Business Connect Specialists who provide comprehensive financial solutions to small businesses with annual revenues up to $2.5 Million through outbound calling activities. This leader is responsible for leading their sales team to effectively drive growth through proactive outbound calling, supporting branch‑based small business clients, and leveraging digital tools to build strong, trusted relationships. Responsibilities include coaching bankers to identify customer needs, recommending appropriate product solutions, and achieving assigned sales, revenue, and growth goals. Manages a sales team responsible for the sale of assigned bank products and services generally for an assigned geographic region or industrial segment. Accountable for sales leadership focused on One Bank strategy and growing market share. The Small Business Connect Sales Manager actively collaborates with branch partners, and internal business lines to generate referral opportunities and refers clients to other U.S. Bancorp partners as additional needs are identified. Partners with key stakeholders to develop, communicate and implement the sales strategies to meet/exceed business objectives.

This is a hybrid role operating in a call‑center environment with no in‑person customer interaction. The position requires working three (3) days per week at the assigned call center location.

Basic Qualifications

- Typically a Bachelor's degree, or equivalent work experience

- Typically three or more years of sales management experience

Preferred Skills/Experience

- Call Center Management

- Strong relationship management, sales management, coaching, and new business development abilities

- Thorough knowledge of Small Business Banking products and services, knowledge of the industry type, operating cycles, and business financials

- Effective recruiting and talent building skills

- High level of expertise in customer communication and presentation skills

- Previous sales leadership experience

- Previous remote and multi-site management experience preferred

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

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