Chief of Staff to the CEO

Who we Are

Oncourse Home Solutions (OHS) is a people-centric, $450M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.7+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. 

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. 

Position Summary:

The Chief of Staff (CoS) is a pivotal strategic leader who ensures the CEO is well-prepared for every engagement. Acting as a key advisor, the CoS collaborates closely with the Executive Leadership Team (ELT) to streamline operations, prioritize and manage cross-functional projects, and facilitate effective decision-making. Serving as a liaison between departments, the CoS ensures efficient execution of initiatives and alignment with the organization's strategic vision. This role demands strong leadership, project management, and communication skills, providing the CEO with the capacity to focus on Oncourse Home Solutions' primary drivers: growth, strategy, vision, and leadership, with minimal follow-up and hands-on execution. Additionally, the CoS acts as a strategic thought partner to the CEO, offering feedback and advice, and stepping in as a proxy when necessary.

Responsibilities include are but not limited to:

• Collaborate with the CEO and senior leadership to establish and track organizational priorities, ensuring alignment with long-term goals and annual operational plans.
• Capture, prioritize, and manage the CEO’s key initiatives, stepping in to lead when necessary.
• Build trusted relationships with each Executive Management Committee (EMC) member, who are the CEO's direct reports and functional leaders, to ensure strong, productive collaboration and partnership.
• Oversee the daily operations of the executive office, managing projects, timelines, and resources to ensure effective execution of company strategies.
• Drive alignment across the Executive Leadership Team (ELT) of senior functional leaders, keeping everyone informed and engaged on key priorities. Serve as the primary liaison between departments and leadership, facilitating communication, resolving conflicts, and ensuring collaboration.
• Ensure the CEO’s vision, goals, and priorities are effectively communicated throughout the company, reaching the appropriate levels and channels.
• Lead or support critical, high-impact projects and initiatives from ideation to completion, ensuring efficient and within-scope execution.
• Provide data-driven insights and recommendations to assist executives in making informed decisions. Prepare reports, presentations, and updates for leadership meetings.
• Develop, own, and manage Board meeting m