Customer Services Assistant

Job Title

Customer Services Assistant

Department

Marcum Center

Worker Type

Regular

Pay Type

Hourly

Hourly Rate

16.9

Work Shift

Scheduled Weekly Hours

24

Benefit Eligible

No

Post-Offer, Pre-Employment Physical Required?

No

Job Description Summary

This part-time position serves as the front desk attendant at the Marcum Hotel & Conference Center.
The position provides customer service to hotel guests, answers phones, makes hotel reservations, checks guests in and out, processes payments, assists with questions about Miami’s campus, organizes and updates hotel room status, assists with contacting maintenance for facility repairs and generally serves as the welcoming face of the hotel.

Shifts for this position include hours from 6:45 a.m. – 3:00 p.m. or 2:45 p.m. – 11:00 p.m. based on
business needs. Shifts also include weekends and holidays.

Job Description

Serve as a customer liaison and answer questions concerning policies, procedures, and services provided; resolve customer complaints/problems and refer when appropriate.

Perform financial operations; deposit funds and maintain records of transactions. Process a variety of financial forms and documents and obtain any needed information.

Receive and process customers' orders.

Assist with the operation of retail or hospitality activities; assist with maintaining and/or rotating stock.

Maintain files and records; pulls and refiles records as needed; adds any new information.

May perform a variety of clerical tasks including maintaining an inventory of office supplies, data processing, opening and sorting mail, assisting with bulk mailings, and delivering financial material to another office.

Requires six months of coursework or training beyond high school in Business Administration and one year of retail or hospitality experience, or an equivalent combination of education and expertise

Knowledge of retail or hospitality operations
Knowledge of computer and office applications
Customer service skills
Knowledge of bookkeeping procedures

Additional Position Information (if applicable)

Minimum Qualifications:

Requires six months of coursework or training beyond high school in Business Administration and one year of retail or hospitality experience, or an equivalent combination of education and expertise

Special Instructions (if applicable)

Please submit resume and three references.

Additional Information

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

This organization participates in E-Verify.

Remote Work
For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.

Reasonable Accommodations
Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.

Miami University Values Statement
Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.

For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.

Equal Opportunity/Affirmative Action Statement
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status