Senior Manager, Business Strategy (Sam's Club)

Position Summary...

The Senior Manager, Fulfillment Strategy supports Sam’s Club eCommerce by developing and executing fulfillment plans that directly align with overall business objectives. You will translate strategy into actionable roadmaps, overseeing multiple projects that enhance speed, efficiency, and member satisfaction across our fulfillment network. Leveraging rigorous data analysis, you will monitor performance, surface trends, and guide decisions that improve service quality and cost effectiveness. Your role is highly collaborative, working hand-in-hand with supply-chain, merchandising, finance, product, engineering, and operations partners to ensure flawless execution. Throughout, you will champion continuous improvement, remove barriers, and communicate progress and direction to stakeholders at every level.

This position sits on-site in Bentonville, AR.

What you'll do...

• Shape fulfillment strategy by defining objectives and implementing plans that support Sam’s Club eCommerce growth.
• Drive process optimization — evaluate current workflows, identify bottlenecks, and roll out improvements that boost efficiency and effectiveness across fulfillment operations.
• Turn data into insights by building and reviewing performance metrics, spotting trends, and making data-driven recommendations that enhance service, speed, and cost.
• Lead cross-functional projects from conception through implementation, coordinating with supply chain, merchandising, finance, product, engineering, and operations teams.
• Ensure flawless execution — develop priorities, set performance standards, remove obstacles, create contingency plans, and adjust as needed to meet or exceed goals.
• Champion change and continuous learning by communicating strategic direction, managing key performance reporting, and fostering a culture of improvement across the network.

What you’ll bring…

• Proven expertise in strategic planning and translating high-level objectives into executable fulfillment roadmaps.
• Deep experience in process optimization, including identifying bottlenecks, benchmarking best practices, and scaling improvements.
• Advanced data-analysis skills with a track record of using metrics to guide decisions and measure outcomes.
• Strong cross-functional collaboration and influence, partnering effectively with supply-chain, merchandising, finance, product, engineering, and operations stakeholders.
• Demonstrated change-management leadership — from risk assessment and stakeholder alignment to communication of key performance metrics.
• Exceptional problem-solving and people-leadership abilities, consistently removing barriers, driving results, and improving efficiency and cost effectiveness.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

‎ 

- Health benefits include medical, vision and dental coverage

‎ 

- Financial benefits include 401(k), stock purchase and company-paid life insurance

‎ 

- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive d