Join the People Helping People

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity:

The Client Delivery Analyst IV manages and supports the successful implementation of various payment processing projects and production requests through the execution of various technical tasks and quality checks. Lead client consultation on business and technical requirements. Will be assigned most complex, top-tier client projects, and will assume a leadership role for assigned projects, coordinating all phases of operational implementation of project deliverables. Incumbent will also be responsible for providing consulting and guidance to define and determine the best approach for Clients to achieve their business goals and assist with defining resolutions to operational challenges associated with assigned projects and/or Production issues.

Day in the Life:

• Meet with clients to discuss specifications for highly complex and/or highly visible projects, work with clients and vendors to determine project options, and facilitate meetings with key client personnel as needed.

• Complete Gap Analysis, as needed, to define system set-up requirements.

• Provide consulting and guidance to the client on the best approach to meet their business requirements for assigned implementations.

• Understand client business requirements; communicate between technical groups at client and vendor locations, and data map technical files between systems.

• Work with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time.

• Identify and report outstanding issues to the assigned project manager; assist with issue resolution.

• Ensure quality in the implementation process; Communicate technical aspects and requirements of Implementations with third-party vendors and the internal Project Support Team.

• Validates system parameters and conducts testing, modifying program parameters when necessary.

• Provide technical support to clients during the design, development, and implementation phases of the project.

• Provide extended hours post-implementation support for projects, and occasional on-site support as needed.

• Follows change control and appropriate change management processes and helps ensure less tenured Business analysts and project Consultants understand and follow these processes.

• Develops working relationships with clients and internal business partners/ project team members to effectively communicate and successfully deliver complex project implementations.

• Assist with identifying improvements to the defined processes within the department.

• Leads, trains, and mentors less tenured Analysts.

• Assists in developing new product/ service requirements templates and procedural steps

• Understand and complete tasks associated with various types of department projects

• Provide after-hours on-call support for project installations as needed.

• Perform other duties as assigned.

Qualifications:

• Bachelors degree in a related field and/or an equivalent combination of experience and education is required.

• Training in Six Sigma Methodology and project management certification preferred. 

• Seven (7) years of related experience in the payment processing industry required.

• Thorough understanding of payment card products, support services, and processes required.

• Five (5) years of related experience in business or system analysis required.

• Five (5) years of client-facing project support experience required.

• Experience in completing card processing conversions that require migrating data from one processing platform to another is preferred.

• Overall understanding of all Velera Products and Solutions and how they are implemented in conjunction with the assigned projects.

• Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids.

• Ability to work in a fast-paced environment and support project managers in executing assigned project tasks while managing multiple priorities/projects and meeting deadli