The AAA Freehold, New Jersey Fleet is seeking an experienced Fleet Manager!! This position is responsible for the leadership, effective planning, and managing the overall performance of the assigned Roadside Assistance Club Fleet Operations with primary focus on consistent exceptional Member satisfaction results.  This position is also accountable and responsible for ensuring the maximum safe and efficient utilization of all assigned club associates and resources on a 7 day a week basis including all recognized holidays and during weather events and emergencies. AAA offers a competitive compensation package, a generous PTO plan, and outstanding health insurance benefits!!

We offer our Managers:

• The starting base compensation for this position is $78,211 to $128,949 annually. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on applicant experience.

• ​Potential for monthly bonus

• Over 3 weeks of Paid Time Off may be accrued during the first year of employment.

• 8 Paid Holidays.

• 401(k) plan with company match up to 7%

• Health & Life Insurance

• Tuition reimbursement up to $5250/year and professional certifications.

• Complimentary AAA membership (inclusive of product & service discounts).

Minimum Qualifications:

• Bachelor’s Degree; equivalent experience considered in lieu of degree

• 6-7+ years of experience in a high-volume, customer service environment

• 3+ years supervisory or leadership experience

• Satisfactory completion of nationally recognized towing certification program such as the International Institute of Towing and Recovery (IITR) and Battery, Battery Warranty, Battery Sales and On-the-Go training classes in accordance with timelines established by AAA Club Alliance and AAA National Quality Standard 2.

• Satisfactory completion of nationally recognized towing certification program such as the International Institute of Towing and Recovery (IITR) or Towing and Recovery Association of America (TRAA) or equivalent light and/or medium duty courses (to be completed within one (1) year of appointment to position). Additionally the position must be able to meet individual state requirements.

• Required satisfactory completion of nationally recognized/ certified Roadside Problem Solving Technician training. (to be completed within one (1) year of appointment to position)

• Required satisfactory completion of nationally recognized / certified Battery Technicians Course. (to be completed within one (1) year of appointment to position)

• Must possess and maintain a valid State Driver s License, supplemented by a satisfactory driving record and ability to operate passenger vehicles and trucks with automatic and manual transmissions.

• Must attain and maintain all state and local licensing requirements.

The primary duties of the Roadside Assistance Club Fleet Manager are to:

• Provide on-site daily management and oversight for the safe continuous maintenance and operation of assigned physical facility to include any tenants in addition to the assigned fleet.

• Make decisions and implement strategies to positively influence the performance of assigned fleet.

• Manage the complexity of the competing goals of exceptional service delivery and cost of operations to provide that exceptional service level consistently.

• Accountable for recruitment and retention, associate development and coaching, training and motivation, evaluation, effective communication and performance management.

• Foster a culture of the organization’s “Shared Values”; respect, integrity, teamwork and quality while driving exceptional team performance in the delivery of service to members.

• Ensure consistent effective communication of relevant topics with all assigned staff.

• Utilize the Roadside Assistance Call Receiving and Dispatching System; monitor, make and recommend changes to ensure facility performance to service quality and cost efficiency are met or exceeded. 

• Recommend and make changes to roadside assistance management systems, schedules and geographic areas of responsibility, often in coordination with the Contractor Station Network and or Dispatch team to facilitate improved efficiencies, resource utilization and Member service levels.

• Ensure the Dispatch System and contract files are properly synchronized and contain accurate, up-to-date information concerning fleet operations.

• Coordinate with Dispatch and Training to ensure business decisions are in line with division and