Customer Delivery Consultant

Who are we?    

Humanforce’s vision is to make work easier and life better for frontline and flexible workforces.
Humanforce provides the market-leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces—without compromise. Our employee-centered, intelligent, and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing.

Humanforce has built strong foundations since its founding in 2002. We help over 2,300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child, and health care; education; hospitality; retail; local government, and more. Today, we have offices across Australia, New Zealand, the United Kingdom, North America, and the Philippines.

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world’s talent with the growth, productivity, and efficiency objectives of frontline and flexible workforces.

Who are you

As a Customer Delivery Consultant at Humanforce, you will play a pivotal role in transforming the way our clients manage their workforce. Your primary responsibility will be to deliver exceptional implementation and consulting services to both new and existing customers. With a laser focus on Workforce Management, you will collaborate closely with our clients to understand their unique needs, configure our solutions to meet those needs, and ensure a seamless transition to our platform.

If you are a problem-solver, a strategic thinker, and have a passion for making a positive impact on businesses, we invite you to explore this exciting opportunity with Humanforce!

What you will do

• Scope Implementation Projects: Define project goals, assess client needs, and create project plans.  
• Train and Educate Clients: Conduct training sessions, provide resources, and offer ongoing guidance.  
• Build and Configure Solutions: Customise Humanforce's WFM platform to meet client requirements.  
• Test Implementations: Ensure functionality and integration through rigorous testing.  
• Integrate Systems: Collaborate with IT teams to integrate Humanforce with client systems.  
• Troubleshoot and Support: Address issues and provide ongoing technical support.  
• Client Relationship Management: Build strong client relationships and gather feedback.  
• Documentation and Reporting: Maintain documentation and generate progress reports. 

What you’ll need

• WFM / Payroll / HCM Experience: Demonstrated expertise in Workforce Management (WFM), Payroll, or Human Capital Management (HCM) systems.  
• Complexity Enthusiast: Thrives in complex, dynamic work environments and excels in problem-solving.  
• Excel Proficiency: Advanced skills in data analysis and manipulation in Microsoft Excel.  
• API Knowledge: Practical experience with APIs, including integration and troubleshooting.  
• Effective Communication: Strong communication and interpersonal skills for client interactions.  
• Project Management: Familiarity with project management methodologies.  
• Client-Centric: Customer-focused approach with dedication to client satisfaction.  
• Team Player: Collaborative mindset and willingness to work with cross-functional teams.  
• Continuous Learning: Commitment to staying updated on industry trends and technologies.  
• Problem-Solving Attitude: Proactive problem solver with a growth mindset. 

Our values   

• We are bold   
• We are all in   
• We are customer obsessed   
• We do what we say   
• We are good humans   

Our approach to flexibility   

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.  

Benefits  

• A hybrid and flexible working environment 
• The opportunity to be part of a Global Australian tech company    
• A focus on development with access to Go1 learning    
• 20 paid time off days and 4 quarterly wellbeing days
• 401k benefits
• Competitive private health insurance
• Employee talent referr