Network Operations Leader

Job Description:

Network Operations Leader - IT Outsourcing - Remote within United States

This is a remote position - candidate can be located anywhere in United States. This position involves travel to our Client Location in Salt Lake City UT about 2-3 times every quarter.

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC IT Outsourcing services provides customers with reliable, optimized and secure mission-critical systems at lower cost. We manage and simplify existing infrastructure investments and provide a way forward to modernize IT, including moving portions to the cloud.

About this role

As a Network Operations Leader, you will manage and lead our infrastructure services teams, ensuring seamless daily operations. The ideal candidate will support the development and execution of infrastructure strategies and projects, monitor system performance, and maintain high levels of availability and security. They will collaborate with various teams and customers to address infrastructure needs, implement best practices, and resolve issues efficiently. Additionally, the Network Operations Leader will assist in creating and maintaining documentation and optimizing resource allocation for infrastructure initiatives. This role requires a proactive, communicative, and technically proficient individual committed to operational excellence.

What you’ll do

The responsibilities include network planning, coordinating work of the various delivery teams, submitting NetSRM’s for engagement, assisting troubleshooting efforts, helping client with requirements to develop solutions, managing turnover of network devices for support.  Ensuring accuracy of network billing and CMDB.  Vendor management.  Being the point of contact for the Account Team for all network related issues.  The position requires a combination of technical, organization, planning, documentation, and leadership skills.  Prior experience performing network implementations and/or network support are a must. 

Daily responsibilities may include:

• Network Solutions Development: Collaborate with customers or account teams to design and develop tailored network solutions.
• Project Coordination: Work closely with Technical Project Managers to understand project priorities, effectively sequencing network projects accordingly.
• Team Communication: Facilitate clear communication within project teams to set deliverables, establish expectations, and outline time/resource requirements.
• Risk Management: Identify and proactively communicate potential risks throughout project lifecycles.
• Change Management: Perform necessary change management activities and notifications, ensuring smooth transitions and minimal disruptions.
• Incident Analysis: Lead GNOC efforts and conduct Root Cause Analysis when needed to address issues and improve processes.
• Operational Coordination: Coordinate with Network Operations to ensure proper turnover and monitoring of new equipment, ensuring operational continuity.
• Stakeholder Engagement: Attend conference calls to explain proposed changes, seek approvals, and address any concerns.
• Record Maintenance: Maintain accurate and up-to-date records, including IP addresses, project tool statuses, drawings, and asset inventories.
• Team Leadership: Manage and lead teams responsible for infrastructure services, overseeing their daily activities to ensure optimal performance.
• Strategy Support: Contribute to the development and execution of infrastructure strategies and projects, aligning with business goals.
• System Monitoring: Monitor and maintain the performance, availability, and security of infrastructure systems, ensuring reliability and efficiency.
• Collaborative Solutions: Work with other teams or customers to understand their infrastructure needs and provide effective solutions.
• Best Practices Implementation: Implement and adhere to infrastructure best practices and standards, ensuring consistency and quality.
• Issue Resolution: Act as the primary point of contact for resolving infrastructure-related issues and incidents.
• Documentation Management: Assist in creating and maintaining comprehensive infrastructure documentation fo