Client Service / Technical Customer Support

Let’s be unstoppable together!

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.

 

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com.

 

Role Overview

• Retailer Help Desk Solution Lead for a top tier tobacco company

Job Responsibilities

• Strong operational, process driven skills to enable custom solution support
• Strong tobacco category knowledge a plus
• Managing Retailer relationships to ensure data program compliance and weekly production process management.
• Key point of retailer contact for service-related requests or issues.
•  Effectively synthesizes data validations results and data quality metrics to drive best in class client experience.
•  Demonstrated resiliency and sound judgment in dealing with business and corporate challenges.
•  Able to engage in a service-focused manner with Retailers when helping solve/manage content deliverables.
•  Strong project management and process skills.
•  Able to effectively work with virtual and diverse teams (i.e. GOC).
•  Demonstrated communication and interpersonal skills.

Requirements

• 2-3+ years of experience
• Experience leading a team and developing talent
• Consumer Packaged Goods (CPG) company experience a plus
• Demonstrated expertise in translating data and analysis into relevant implications
• Ability to handle multiple requests/actions needed (multi-tasking skills)
• Experience with data
• Strong Communication skills, both written and verbal
• Demonstrated problems solving skills
• Strong project management and process skills
• Able to engage in consultative manner with clients when helping solve/manage content deliverables
• Bachelor degree preferred

 

Circana Behaviors

Beyond technical skills, experience, and role-specific attributes, these shared behaviors are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviors in their daily work:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

 

Location: This position can be located in the following area(s): Remote

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $75,000 - $80,000 USD.

 

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