Customer Supply Chain Account Manager

The Team and Role:

The Customer Supply Chain Account Manager will be the Logitech supply chain operations interface with North America e-tailers, retailers and distribution customers. This role is critical in providing leadership across Sales, Planning, Replenishment, Order Management, and the Customer to forecast and execute aligned demand and revenue plans while supporting customers’ product and service level requirements.

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success at Logitech. In this role you will:

• Responsible for supply chain processes that support demand planning activities, inventory management and demand fulfillment for all Logitech product categories with major retail and distribution accounts

• Lead and drive compelling Collaborative Planning, Forecasting and Replenishment (CPFR) conversations.

• Analyze ad plans, events, sales, inventory, pricing, market conditions and growth projections to develop a forecast plan in collaboration with accounts

• Advocate for the account by providing feedback, analysis and data on the state of the business to ensure the correct business decisions are made in a timely manner

• Partner with account and sales organizations to report on and facilitate attainment of quarterly revenue objectives

• Serve as primary supply chain interface for the account to address performance, manage improvement initiatives, performance inhibitors within their supply chain network and drive execution on Vender Compliance requirements

• Proactively facilitate and drive cross-functional engagement to resolve operational issues and improve channel partner experience

• Manage, analyze, and report metrics and trends to drive with the account and/or internal organizations, actions to optimize supply chain performance

Key Qualifications:

For consideration, you must bring the following minimum skills and experiences to our team:

• Supply chain/operations/CPFR experience of North America eTail/Retail/ Distribution channels

• Excellent relationship building skills with internal and external partners

• Strong communication and influencing skills

• Strong leadership skills including teambuilding and conflict management and resolution

• Thorough knowledge of forecasting and inventory modeling

• Excellent understanding of supplier and channel supply chains

• Strong knowledge and understanding of how to analyze business problems including driving best practices

• Knowledge of key retail service level metrics such as In-Stock, Fill Rate and Delivery Performance

Preferred Qualifications:

• Project management skills with capability to manage cross functional teams

• Experience with a Vendor Managed Inventory model/relationship

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.  

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you! 

This position offers an annual base salary typically between $ 84,900 -$  129,500

depending on location and experience.

In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills.  

Logitech offers benefits such as Medical Coverage, Dental Coverage, Vision Coverage, Traditional and Roth 401(k) Plans, Flexible Spending Accounts, Employee Share Purchase Plan (ESP