Sr. Technical Program Manager

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
  
  

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE...

Pure Storage is seeking a highly motivated and experienced Sr. Technical Program Manager to drive automation and process improvements within our Global Service Logistics organization, with a focus on Install Base. This role is critical for optimizing our business operations, ensuring data accuracy, and enabling smoother customer experiences. The ideal candidate will possess a strong technical background, a passion for streamlining processes, and a proven ability to navigate complex, cross-functional projects. This individual will be a key contributor to the evolution of our Global Service Logistics organization, leveraging their deep understanding of its intricacies to drive impactful change.

Responsibilities:

• Lead and execute automation and process efficiencies: Focus on automating processes related to the Global Service Logistics organization.
• Cross-functional collaboration: Represent the Global Service Logistics team in projects impacting the business, effectively communicating needs and ensuring alignment across various business groups (e.g. Operations, IT, Support).
• Subject Matter Expert: Serve as the primary point of contact and subject matter expert (SME) for all business related process and system changes, leveraging deep institutional knowledge to guide decisions.
• Project Leadership: Lead and participate in complex, cross-functional projects, system implementations, enhancements and defect management, as well as future initiatives and support for new programs.
• Process Improvement: Work with the Global Service Logistics teams to analyze existing processes, identify areas for improvement, and design and implement streamlined solutions. This includes modifying and updating existing processes and creating new procedures as needed.
• Problem Solving: Work with GSL business users to identify issues and inefficiencies. Gather requirements and lead the teams and Pure IT to develop creative solutions to address complex challenges.
• System interface: Global Service Logistics processes require interfaces between multiple systems to gather data and push data to keep Pure Storage systems in sync. Develop audits for system information to identify issues and lead the business and IT teams to close any gaps to ensure data integrity.
• Testing and Validation: Participate in User Acceptance Testing (UAT) and data validation activities, ensuring the quality and accuracy of implemented solutions.

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

• 5+ yrs experience as a Technical Program Manager, ideally with a focus on process automation and improvement.
• 3+ yrs experience with project management, including use of program management tools, such as Jira, Lucid, TestRail, SmartSheets or equivalent.
• Install Base experience is a bonus.
• Experience in Global Service Logistics systems and processes preferred.
• Deep understanding of Global Servi