Manager, Medical Information Scientific Engagement (MISE)

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Medical Affairs Group

Job Sub Function:

Medical Writing

Job Category:

Professional

All Job Posting Locations:

Titusville, New Jersey, United States of America

Job Description:

Johnson & Johnson Innovative Medicine is searching for the best talent for a Manager, Medical Information Scientific Engagement (MISE) to be in Titusville, NJ

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine

Position Summary

The Manager, Medical Information Scientific Engagement (MISE) is responsible for engaging healthcare professionals (HCP) and other customers in high quality, personalized, cross-portfolio, scientific dialogue via an omnichannel approach. This position serves as a product and disease state expert, who engages in scientific exchange and provides responses to unsolicited customer inquiries utilizing scientific responses and presentations, literature searches, and other resources as needed. The Manager, MISE will provide support for US Customer escalation and voice-of-customer trends to internal stakeholders. Additionally, this role will continue to provide innovative solutions to optimize delivery of scientific information to customers. The Manager, MISE will be responsible for supporting the medical information booth at scientific meetings and providing after-hours phone coverage for emergency escalations on a rotating basis. The Manager, MISE will conduct training sessions for clinical skill development/internal processes, mentor MISE team members/fellows and participate in departmental initiatives.

Key Responsibilities:

Medical Information Request Handling & Escalation Support (60%)

• Ensures high quality, personalized, cross-portfolio scientific engagement with all customers to demonstrate product and disease area expertise. Provides timely, accurate, thorough, and balanced scientific responses to unsolicited requests for information from internal and external customers consistent with regulatory guidelines and documentation standards with the Customer Relationship Management database. Conducts literature analysis as needed.
• Identifies, captures, and processes adverse events and product quality complaints following regulatory and company policies.
• Leads vendor support for US escalated customer inquiries.
• Conducts peer review of US one-off response(s) created.

Clinical Quality Review & Scientific Training (10%)

• Ensures the highest standard of quality and compliance through clinical MISE quality assurance (QA) review and confirms robust medical information provided is accurate and consistent.
• Supports product and disease state-related scientific training.
• Manages scientific training content development as needed.

Patient Scientific Content Creation & Voice of Customer Insights (10%)

• Develop and peer reviews scientific content for patients.
• Analyzing Voice of Customer data and identifies actionable insights to share with MISE leaders and internal partners to champion unmet data gaps needs to accurately represent the voice of our most important stakeholder, our customers.

Medical Information Booth Support at Scientific Meetings (10%)

• Provides Medical Information booth support at medical congresses, ensures participation in booth training, and completes all Medical Information booth support activities at the end of the congress.

Projects & After-hours Support (10%):  

• Leads/participate in departmental strategic projects and other ad-hoc activities as assigned by leadership to ensure process improvement.