BDC Customer Success Manager Senior Advisor (f/m/d)

<p><span><strong>We help the world run better</strong></span></p> <p><span>At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.</span></p> <p> </p> <p> </p><p><strong><span>All SAP locations in Germany as for example Walldorf, Hamburg, Berlin, Ratingen, Eschborn, Gerlingen, Hallbergmoos are possible.</span></strong></p> <p> </p> <p><span><strong>YOUR FUTURE ROLE</strong></span></p> <p> </p> <p><span>The focus of this position is to help customers consume SAP Business Data Cloud (SAP BDC) within their application projects as the cloud platform-of-choice. BDC is the engine for innovation through integration, extension, and analysis scenarios of the Intelligent Enterprise. SAP BDC CSMs work with the most cutting-edge and innovative SAP solutions and coach SAP’s most strategic customers. </span></p> <p><span>The BDC Customer Success Manager (CSM) role is responsible for developing relationships with technical decision makers in their assigned accounts to ensure broad consumption of the portfolio both within and across application projects through Technical Advisory.<br/></span></p> <p> </p> <ul> <li><span><strong>Empower customer success</strong>: Partner proactively with customers to enhance their adoption and sustainable consumption of SAP BDC services, coordinating closely with the Account Team. </span></li> <li><span><strong>Be a strategic advisor</strong>: Guide customers in their digital transformation by analyzing big-picture goals and offering expertise in technical and business architectures. </span></li> <li><span><strong>Orchestrate resources</strong>: Serve as the primary strategic point of contact, aligning SAP and customer efforts per the SAP BDC engagement model. </span></li> <li><span><strong>Customize solutions</strong>: Evaluate technical needs, create consumption plans, and recommend tailored SAP solutions aligned with SAP’s strategy and roadmap. </span></li> <li><span><strong>Advocate for your customers</strong>: Act as the voice of the customer within SAP, collaborating with internal stakeholders across diverse teams and departments. </span></li> <li><span><strong>Utilize premium services</strong>: Deliver exceptional service experiences, including managing premium subscriptions where applicable.</span></li> </ul> <p> </p> <p> </p> <p><span><strong>YOUR PROFILE</strong></span></p> <p> </p> <ul> <li><span><strong>Industry and technical expertise</strong>: Bring experience from the IT industry—whether in software engineering, project management, pre-sales, consulting, or technical customer engagement. Familiarity with the SAP BDC portfolio (e.g., SAP BTP, Analytics Cloud, Cloud Data Management) and cloud platforms (AWS, Azure, Google Cloud) is highly valued. </span></li> <li><span><strong>Communication and collaboration</strong>: Demonstrate excellent communication and presentation skills, with the ability to navigate organizational complexities and foster cross-functional collaboration. Design thinking knowledge is a bonus. </span></li> <li><span><strong>Customer-focused mindset</strong>: Combine customer empathy with problem-solving drive to deliver outstanding results and ensure customer satisfaction. </span></li> <li><span><strong>Adaptability and passion for learning</strong>: Thrive in a dynamic environment by continuously learning new technologies and adapting to regional business practices. </span></li> <li><span><strong>Multilingual proficiency</strong>: German language proficiency at C1 level or higher is mandatory for this role.</span></li> </ul> <p> </p> <p> </p> <p><span><strong>ABOUT THE TEAM</strong></span></p> <p> </p> <p><span>We pride on a work environment that is inclusive and diverse. Every idea and perspective are valued. </span><br/><span>The SAP Business Data Cloud CSM team is committed to sustain each other to ensure success, both individually and as a team. We have a pay-it-forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other’s questions, and bringing an entrepreneurial spirit to the mission of driving SAP BDC consumption growth together. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences.</span></p> <p><span>#SAPCSCareer</span></p> <p> </p> <p> </p><p> </p> <p><span><strong>Bring out your best</strong></span></p> <p><span>SAP innovations help more than four hundred thousand