Assistant Manager, Retail Donation Center

2400 Olympic Blvd Walnut Creek California, 94595,

Pay Range Minimum

$70,304.00

 

 

 

 

JOB SUMMARY

Provides oversight, leadership and achievement of results for multiple Retail Donation Centers (RDC) for Goodwill of San Francisco Bay (GSFB) and its affiliated entities. Directs all aspects of daily operations; leading the team and driving the business. Provides leadership and general management skills for both short and long-term success. Key responsibilities include operations, financial management, human resources, and Team Member training & development. Builds and retains motivated high performing teams through effective leadership of line management.

RESPONSIBILITIES

• Executes operations plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for Retail Donation Center’s (RDC’s).

• Ensures payroll costs and operating costs are managed to budget.

• Ensures Team Members deliver excellent customer service to donors and customers.

• Works to de-escalate customer situations while finding an appropriate solution.

• Coordinates with the Retail leadership to analyze, identify and execute strategic goals and objectives.

• Ensures locations are clean, well-kept, and reflect the Goodwill brand appropriately.

• Maintains the day-to-day operations of multiple RDC sites including managing and meeting team member and customer needs.

• Ensures that team members are operating per company standards and procedures relating to Security, Health and Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to team members and the business.

• Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.

• Ensures that RDC Team Members are well-trained and fulfill their duties and responsibilities.

• Maintains regular and consistent in-person attendance.

• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of RDC Team Members.

• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.

• Plays critical role in driving company culture change efforts and change management processes.

• Performs other related duties, as assigned.

QUALIFICATIONS:

• 3+ years supervisory experience required

• Ability to speak and read English proficiently

• Must be at least 18 years of age or older

• Proficient in Microsoft Office Suite

• Ability to travel within the Bay Area to various donation sites daily.

• Valid drivers' license and clean MVR

• Ability to pass a background check, where applicable for position

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

 

Working at Goodwill is more than a job–it is an opportunity for people needing a second chance in entering or re-entering the workplace to build the foundation of knowledge, skills, and experience to advance in their careers.

Our supportive employment programs provide an opportunity to learn while you earn to advance along technology, retail, warehousing and logistics, e-commerce or our Corporate Services Career Pathways program.

Full-time jobs at Goodwill SF Bay offer medical, dental & vision insurance, a retirement fund, professional development training, commuter benefits, flexible healthcare spending account, and a mental health + wellbeing employee assistance program, in addition to a positive, growth-oriented environment.

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at