Intake and Patient Service Manager

Description

Independence Plus is now hiring a full-time Intake and Patient Service Manager. This position will be based out of our Oak Brook, IL (DuPage County) office and reports to the Vice President of HME Services. Full benefits available; PTO, medical, dental, vision coverage and 401(k) plan.

Job Description Summary

The Intake and Patient Service Manager directly supervises the Intake and Patience Service Representative (PSR) Teams, while assisting the Vice President of HME Services in the daily administrative operations and strategic objectives of the division.

Essential Job Functions and Responsibilities 

• Develops and manages the workflow of Intake and Patient Service Staff to improve efficiency and morale 
• Supervises the daily work product and completion of tasks assigned to Intake and Patient Service Staff 
• Assists in guiding the operations of the Intake/PSR teams to improve accuracy, efficiency, and patient satisfaction 
• Responsible for timely filing of claims, by managing initial CMNs and Prior Approvals 
• Interacts with patients and their families daily to ensure their needs are met within our services 
• Works closely with the sales team, RCPs, Billing, and warehouse staff to provide support, as needed, with existing referrals 
• Complies with and assures the organization adheres to company policies and procedures, accreditation and licensing guidelines, and all applicable federal and state laws 
• Assists Reimbursement Teams with researching / obtaining missing required documents
• Recommends personnel discipline and/or changes to optimize operations 
• Assists with employee recruitment and interviewing for departmental staffing needs 
• Provides necessary training and guidance to PSRs and Intake Specialists 
• Participates in HME Leadership meeting and collaborates with other department leaders
• Always maintains patient and company confidentiality 
• Monitors and builds perceptions of Independence Plus as a high-quality company 
• Promotes home health, home nursing, and respiratory / HME referrals in the healthcare community 
• Assists in communications for claim adjudication and discrepancies 
• Schedules department meetings with Revenue Cycle, Warehouse Operations, Respiratory, Revenue Qualifications, and Project Management Teams
• Develops an agenda /action log for meetings with Billing issues, A/R feedback, error trends and process improvement and development  

Requirements

• Minimum 3-5 years s experience in healthcare customer service; medical equipment and supplies order processing preferred 
• Associate's degree in health-related field or equivalent experience 
• Experience with electronic order entry and medical records systems, Brightree experience preferred 
• Thorough knowledge of HIPAA, HCPCS and ICD-10 coding, and CMS billing procedures 
• Demonstrates exceptional communication skills in-person and on the phone 
• Strong interpersonal, supervisory, analytic, and problem-solving skills 
• Ability to manage a wide variety of medically complex patient needs and requirements 
• Comprehensive understanding of insurance verification and payor coverage standards as it relates to order fulfillment and confirmation 
• Must be an energetic problem-solver able to direct resolution of complex patient/ patient issues with diplomacy 
• Highly organized with ability to multi-task and prioritize in an ever-changing, fast-paced environment 
• Utilization of integrity and discretion with the management of sensitive or confidential information 
• Demonstrates the ability to supervise and direct personnel 
• Knowledge of corporate business management, governmental regulations, and CHAP standards
• High degree of proficiency with Brightree and Microsoft Office Suite software

If you have any questions, contact our Vice President of HME Services, Maribel Martinez, at (630) 463-4463, or mmartinez@independenceplus.com. 

For more information about the work we do, check us out on our website at www.independenceplus.com or view an explainer video about our company at https://bit.ly/2JDrqcc.

About Independence Plus: Since 1985, Independence Plus has been a leading provider of in-home nursing, rehabilitation, and high-tech medical equipment and supplies. We specialize in treating adult and pediatric patients with complex medical and respiratory needs, offering the highest quality one-on-one care (with 24/7 on-call support) so our patients are able to live at home and lead meaningful lives. We are head