Mail Room Operative/Facilities Assistant

We are excited to offer a fantastic opportunity for a 12-month Fixed Term Contract for a Mail Room Operative / Facilities Assistant based onsite in Central London.

HOURS OF WORK - 36.25 hours per week, Monday to Friday

Join our vibrant, inclusive community in Complex Facilities/Defence providing distribution, Portering and moves services to all users in accordance with the Facilities Management Agreement to deliver the required service levels.

 

What you will do:

• Undertake Help Desk instructions in line with priorities to ensure completion within stated timescales and immediate feedback to supervisors on completion.
• To accept, receipt and check deliveries following off-loading by the goods inwards team.
• Ensure that following receipt that all goods are sorted, delivered or collected in a timely manner to customers in accordance with service level agreements. In addition, ensure that customers sign for all goods received.
• Help the Churn team for furniture, crates and other equipment.
• Undertake provision of break-out areas on all floors with the appropriate levels of stock of paper.
• Delivery of specific consumables directly to customer’s desk following Helpdesk calls.
• To attend to the regular replacement of flags due to life cycle, laundering and relevant days as regulated by the Department Media, Culture and Sport. In addition, occasions where flags are required to be lowered and raised as a mark of remembrance.
• Attend to conference set up/take down as per instructions received by Amey’s Conference team. In addition, provide checks of the equipment and furniture for any damage and report to line manager for repair or potential replacement.
• Ensure that water dispensers are supplied, replenished and drip trays are not overflowing, and dispensers are clean.
• Utilise Concept to be able to log, retrieve, update and sign off tasks assigned.
• To record the number of items delivered of all goods daily.
• To provide a polite, timely and efficient service to all users of Main Building.
• To ensure that all security regulations are complied with. For example, access to secure areas and escorting
• To ensure all responsibilities are carried out in respect of H&S legislation including the completion of WorkRite, and local toolbox talks.
• To understand and comply with all Emergency Procedures.
• To understand and comply with all risk assessments carried out.
• Any other duties as required.

 

What you will bring:

• Team player, being able to work willingly and effectively on your own or within a team to achieve objectives.
• Understand team goals.
• Provide a professional image of Amey to customers.
• Relevant security clearance is essential. 
• Flexible attitude to a changing environment to achieve business goals.
• Willingness to learn and develop new skills while helping and supporting colleagues.
• Willingness and ability to work to all risk assessments.
• Previous knowledge of Portering duties.
• Excellent customer service skills
• Able to work in a shift pattern between 08:00 – 18:00 and occasional overtime if required.
• Team player but able to work on own initiative and demonstrate self-motivation.
• Flexible attitude to a changing environment
• Experience of a Civil Service or Armed Forces environment.
• Punctuality and a willingness to maintain a good attendance record.

We welcome applications from a diverse range of candidates.

If you have most but not all these skills and experiences, we encourage you to apply, as we may be able to offer development or training to support you

 

Why join Amey?

At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People which underscores our commitment to supporting our people across every part of our organisation, enabling them to shine. Whether you are starting your career, returning to the workplace or can bring your professional expertise and skills, there is a plac