Senior Client Success Manager - Remote

Company Description

PayNearMe develops technology to facilitate the end-to-end customer payment experience, making it easy for businesses to accept, disburse and manage payments. Our modern and reliable platform lowers the total cost of payments by increasing acceptance rates, driving self-service and simplifying exceptions. We future-proof our clients’ payments roadmap by including all payment types and channels through a single contract and integration. With PayNearMe, businesses can transform the outdated systems holding them back from achieving progress.

PayNearMe has over 200 employees, closed a $45M Series D round in June 2023, and is processing over $1B in payments monthly. We’re headquartered in Silicon Valley with our employees distributed all across the U.S. Help us solve our clients’ biggest payment problems.

Job Description

The Senior Client Success Manager will oversee the most critical customer accounts, driving strategic initiatives and leading high-impact projects. This role involves substantial client-facing responsibilities, including giving product demos, setting up presentations, and proposing solutions that transform the merchant payment experience. The ideal candidate will manage complex, high-value relationships while aligning client success strategies with overall business objectives.

Key Responsibilities:

• Client Demos & Presentations:

  • Deliver engaging demos of the PayNearMe platform to clients, showcasing its features and benefits.
  • Set up and lead presentations to explain PayNearMe’s products and services, tailoring the content to the client’s needs.

• Propose Transformative Payment Solutions:

  • Collaborate with clients to identify their unique challenges and propose solutions that enhance their payment experience, ensuring a seamless integration with PayNearMe’s platform.
  • Provide expert-level guidance to drive system adoption and operational improvements.

• Strategic Account Management:

  • Oversee high-value customer accounts, providing strategic direction to ensure customer success, retention, and satisfaction.
  • Build and maintain strong relationships with key stakeholders, acting as a trusted advisor to align customer needs with PayNearMe’s offerings.

• Cross-Functional Project Management:

  • Manage complex cross-functional projects that deliver significant business impact, working with internal teams to implement solutions that align with overall business objectives.

• Revenue Growth & Expansion:

  • Identify opportunities to grow account value and drive revenue through consultative selling and strategic engagement with customers.
  • Achieve or exceed revenue targets by delivering value-based solutions that meet customer goals.

• Client Support & Issue Resolution:

  • Provide expert-level support to resolve customer issues, ensuring long-term satisfaction and retention.
  • Regularly collect and share client feedback to improve product offerings and services.

Qualifications

• Experience: A minimum of 7 years of experience in client success, technical account management, or sales engineering, with a focus on managing high-value, complex customer relationships in a B2B environment. Proven success in driving revenue growth and meeting sales targets through consultative sales and account expansion.
• Relationship Management: Proven success in managing high-value, complex customer accounts with a track record of driving customer retention and satisfaction.
• Strategic Thinker: Strong ability to think strategically and lead initiatives that have a meaningful business impact.
• Technical Proficiency: Deep technical understanding of payments platforms and customer success strategies.
• Presentation Skills: Ability to confidently give demos and lead presentations that clearly communicate PayNearMe’s products and services.
• Problem-Solving: Expertise in identifying customer challenges and proposing solutions that enhance the overall payment experience.
• Project Leadership: Skilled in driving high-impact projects and delivering measurable results.
• Tools & Analytics: Proficiency with advanced sales enablement and data analytics tools.
• Education: Bachelor’s or Master’s degree in Business, Marketing, or a related field.

Additional Information

Benefits

• Base salary per year (paid semi-monthly)
• Fast- paced and professional work culture<