VP, Risk Testing - Quality Assurance

Job Description:

Role Summary/Purpose:

This position is responsible for providing Quality Assurance on the testing activities of Synchrony Bank (“SYB”) and Synchrony Financial (“SYF”).  This role will attempt to adequately assesses control effectiveness, compliance with applicable laws and regulations, and ensure correct remediation of higher risk issues identified during testing. Control testing is an independent 2nd line assurance process that, together with 1st line business surveillance and 3rd line independent audit, make up the three lines of defense that are the cornerstone of an effective control framework.

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Develop, maintain, and evaluate adequacy of quality assurance standards

• Plan, conduct, and monitor quality of 2nd line risk testing activities to independently validate the effectiveness of controls that mitigate key risks and Critical to Compliance requirements (CTC)

• Collect, compile, and analyze statistical quality data to identify areas for improvement

• Prepare reports to communicate outcomes of quality activities and discuss findings with Senior Management

• Develop, recommend and collaborate with Senior Management on corrective and preventive actions

• Identify training needs for Risk Testing associates and organize training to meet quality standards

• Assure ongoing compliance with quality and industry regulatory requirements

• Lead and manage second line Issue Validation team in Risk Testing

• Own and manage all aspects of governance for the new Risk Testing process of Issue Validation

• Monitor issue volume and assign resources as necessary to meet Service Level Agreements for completing the validation of issues

• Work with testing analysts to create tests for validating new controls for issues, monitoring progress and provide feedback to the analysts

• Communicate with business leaders on validation results and, if necessary, advise on additional work needed for issues that fail validation

• Provide subject matter expertise and guidance as input for the Risk Testing peer review process

• Train new associates on testing process, and serve as a resource for testers to provide ongoing support

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s degree and 5+ years' experience in audit, operational quality control, compliance testing, SOX/FDICIA testing, control testing, or other assurance function (e.g. federal or state bank examiner) related to banking activities

• In lieu of degree, 9+ years' experience in audit, operational quality control, compliance testing, SOX/FDICIA testing, control testing, or other assurance function (e.g. federal or state bank examiner) related to banking activities.

• 5+ years of experience in consumer banking laws, regulations, and regulatory guidance, or consumer finance

• 1+ years Risk Testing experience

 
Desired Characteristics:

• 7+ years’ experience with consumer banking laws

• Experience with project management, preferably in a lead role with a proven ability to meet milestones and target dates

• Ability to work independently

• Excellent verbal and written communication skills, with a proven ability to interact with Senior Leadership and convey key messages

• Keen analytical ability, in order to perform root cause analysis and recommend remediation actions

• Working knowledge of general banking/consumer finance policies, procedures, and operations in addition to banking products/services • Quality inspection, auditing and testing experience

• Proficient with Microsoft Office applications, including Word, Excel, and PowerPoint.

• Data analytics and modeling experience

• Knowledge of tools, concepts and methodologies of QA

• Experience writing reports and communicating findings to senior leadership.

• Certified Regulatory Compliance Manager (“CRCM”), Certified Anti Money Laundering Specialist (“CAMS”), Internal Audit certification (such as CIA, CFSA, CISA), Certified Public Accountant (“CPA”), Certified Fraud Examiner (“CFE”), Quality Auditor, Quality Engineer, Quality Improvement Associate, Six Sigma

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