Network Administrator I

*Candidates must reside within 60 miles of Anchorage, Alaska 

GCI's Network Administrator I will provide support and expertise in local area network (LAN), wide area network (WAN), internet system, and storage area network (SAN) in support of complex client-server environments. Position will provide operational monitoring, support, analysis, and systems administration.  Install, configure, and support the organization’s networks by maintaining systems, applications, security, and network configurations.  Responsible for the configuration, troubleshooting, and performance tuning of data communications hardware and software. 

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

• Installs, configures, and supports the company’s local area network (LAN), wide area network (WAN), and internet systems, or a segment of a network system. 
• Monitors network to ensure network availability to all system users and may perform necessary maintenance to support network availability.
• Responsible for direct customer communication and Tier I and Tier II escalation support.
• May monitor and test site performance to ensure sites operate correctly and without interruption.
• Supports in-network modeling, analysis, planning, and coordination between network and data communications hardware and software. 
• Administer / perform network security measures.

COMPETENCIES:

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
  • Take ownership and accountability of problems and facilitate finding a solution, involving other groups as necessary. 
  • Own and manage priorities and individual tasks without direct supervision.
  • Take initiative and seek out opportunities. Assess and accept risks and learn from mistakes. 
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. Lead by example on all fronts.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
  • Ability to interact successfully with a wide variety of business, operating, and technical staff.
  • Build and maintain effective working relationships with leadership, peers, customers, and vendors. Work to resolve problem relationships directly. Ability to work independently and within a team environment, professionally.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally, including the ability to explain technical concepts to all audiences and document technical activities. 
• COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Provide a professional level of service to both external and internal customers. 
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
  • Advanced skills in Microsoft Visio, Excel, and Word. Knowledge of server software.
  • Understanding of the functions of internet such as DNS, DHCP, routing, servers, clients, browsers, and email.
  • Knowledge in LAN/WAN technologies, internet, and server platforms.
• RESULTS - Uses a combination of knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to track and document multiple network events accurately.

 

Additional Job Requirements:

This is an entry-level position for the network or server system administrator. Works under close supervision and requires basic skill set and proficiency within the discipline.  Conducting work assignments as directed under close supervision. Must have comprehensive understanding of install, configure, and support of networks; LAN/WAN.  Monitor, maintain systems, applications, security, and network configurations; network performance conduct analysis and testing and ensure secure and reliable operation following telecommunications technologies; ability to escalate to higher level administrators, management as needed and be able to aid more senior level teams. 

Essential Duties for this position:

• Provides event tracking, notification, simple remediation, and escalation support to a highe