Sr Manager MX Programs - DMX (Dallas Tx)

Department:

Technical Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Senior Manager Maintenance Programs invests in our Purpose by leading Teams in driving strategic initiatives and the implementation of plans and schedules for the aircraft technical program. This role develops detailed, step-by-step instructions for various maintenance tasks to ensure safety, compliance, and that procedures are up to date with evolving technology. The Senior Manager Maintenance Programs is detail-oriented and a skilled communicator who looks forward to partnering across various Technical Operations (Tech Ops) workgroups to achieve goals in Customer Service, Safety, cost, quality, and efficiency.   

Additional details: 

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.    

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.   

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Model the Southwest Way

• Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
• Adhere to company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
• Invest in leadership and self-growth through participating in continuous learning and development

Responsibilities

• Leads Teams in the implementation of Maintenance Program goals, aligned with Company and Department goals. Ensures that SWA provides safe, regulatory compliant, reliable and on time maintenance for its aircraft
• Leads Teams in implementation of Technical Publications goals, aligned with Company and Department goals. Ensures that SWA provides AMTs maintenance instructions that support the safe, regulatory compliant, reliable and low cost operation its aircraft.
• Manages activities of the SWA Check Analysis Team to ensure a data driven approach is used to understand Maintenance Check Findings, Root Cause, and develop necessary changes to the Program to ensure the Safe, Reliable, and low cost operation of the fleet
• Develops a competent, productive, knowledgeable, effective and Customer Services oriented Team by recruiting and hiring qualified applicants; providing training and orientation on departmental policies and procedures; assigning work responsibilities and priorities; leading work activities; and evaluating the performance of the Team and Leaders
• Fosters good working relationships and influences with peers in Engineering, Maintenance Projects, and other internal and external operating departments
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Expert knowledge of the Southwest maintenance program, or similar level relevant knowledge of aviation maintenance through previous work experience
• Knowledge in total quality management, process improvement and training methods
• Skilled at leading organizational change, demonstrating strong communication skills, and the ability to motivate others
• Skilled in analytical problem solving, able to provide coaching for identifying practical approaches and real solutions to extremely complex problems
• Skilled with computer applications such as