General Clerk II

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As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act.

Salary/Hourly Rate:$19.10

Job Description

This position requires familiarity with the terminology of the office unit. The General Clerk selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to the supervisor. Possesses solid working knowledge of subject matter. Handles moderately complex issues and problems and refers more complex issues to higher level staff.

Primary Duties  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Performs tasks associated with mail processing and distribution.
• Sorts and collates incoming mail for distribution and dispatches outgoing mail.
• Places mail in proper buckets/tubs for dissemination.
• Receives outgoing mail and applies correct postage.
• Maintains postage records and updates filing, inventory, mailing and database systems.

Additional Responsibilities

• Perform x-ray scan using an x-ray machine to scan all mail and packages for security of customers if required by contract. If required at site, pull bags to be sent at the end of the day.
• Follow HAZMAT procedures for handling potentially hazardous mail.
• Process unidentifiable mail by opening and reading mail so appropriate distribution can be completed.
• Process machinable mail (folding, inserting, sealing, and opening) as needed.
• Perform other job related duties as assigned.  

Qualifications: Education, Experience, and Certification(s)

• High School Diploma, or General Educational Development (GED) required.
• Experience in operating various mailroom machines required.
• One-year experience in work related field preferred.
• Prior experience working in a mail center preferred.
• Knowledge of US Postal regulations in the process of dealing with incoming, outgoing, certified, registered, insured, and express mail preferred.

Knowledge, Skills, and Abilities

• Ability to perform routine tasks on special class mail as well as routine and repetitive tasks for long periods with minimum supervision.
• Must be able to stand, reach, and walk for long periods of time.
• Ability to make minor decisions regarding mail issues/questions.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Good reading and writing skills.
• Ability to add and subtract two-digit numbers, multiply, and divide with 10's and 100's.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Basic ability to operate a computer using Microsoft Office software and accountable mail tracking system. Basic typing skills.          

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms.  The employee is frequently required to walk or sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision