Revenue Operations Associate

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we’ve grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You’ll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.

Revenue Operations Associate

Sales Acceleration - Report to VP of Repeat Business

Ebury Madrid Office - Onsite

Working in a multi faceted role within the global front office team focusing on the dealing and client portfolio management side of the business. This is a unique opportunity for someone to make their mark in a fast growing and high performing business.

What you’ll do

Owner of Dealing Efficiency; responsible for front-to-back problem mapping and owning the delivery of improvements related to dealing processes, routines, and policies.

• Processes (with operations teams etc)
• Optimise Routines (ensure routines such as pipeline reviews are scheduled and taking place, as well as actions logged and followed up)
• Policies & SOPs are up to date
• KPI tracking (resolve issues & evolve)

Raising the bar on overwatch performance. ‘Overwatch’ is a KPI measuring client churn and the success of our upsell efforts.

• In depth analysis and feedback to Heads of Dealing, Country Managers and Dealers. Highlight where we are performing well and/or badly.
• Own and organise local training programs on the various clusters to help capability to upsell; collection accounts, API integration, Playbook hedging programs etc..
• Act as an overwatch champion, providing consistent performance updates to dealers

Commercial AI adoption and transformation to help manage a large global dealing team at scale

• Training routines
• Analysis from client calls to show where we are/aren’t cross selling products
• Account planning
• Pipeline reviews

Head of Dealing performance

• Tracking and showing performance vs metrics
• Supporting problematic areas

Documentation maintenance

• Dealing manual
• Commission SOP + any short term incentives

What you’ll need

• 3+ yrs professional experience within financial services
• Experience in a front office role is preferred, or a background working closely with these teams in a sales operations position
• A track record of strong academic or professional achievement
• Self starting & proactive
• Very strong analytical skills

Why Ebury?

• Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Madrid Office: A fantastic location with excellent transport links.

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

You can also connect with me on LinkedIn - Gabriella Cheston

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About Us

Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.

Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million inves