Assoc Store Mgr, Full Time, Walnut Creek - Pottery Barn

 

About the Role 

In partnership with the General Manager, promotes a sales culture by motivating and inspiring others to achieve individual and team measurable goals. Manages Units Per Transaction, Average Trans, Conversion and Sales Per Hour. In partnership with the General Manager, provides leadership by analyzing Week To Date, Month To Date, Year To Date sales and develops action plans to drive top line sales. In partnership with the General Manager, reviews payroll budgets and P&L to ensure store’s contribution is on target. Ensures the individual and collective skills of the team are effectively utilized, building a strong People First culture. Prepares for future growth by identifying on-going personnel needs, actively recruiting and hiring top talent. 

 

You’re excited about this opportunity because you will... 

 

Sales Generation:  

Ensures the sales floor is adequately staffed from a sales and tactical perspective, providing World Class Service 

In partnership with the General Manager, analyzes business trends and creates/implements/communicates weekly plans to ensure Units Per Transaction, Average Trans, Conversion and Sales Per Hour goals are achieved. Develops/implements and manages outreach/clientele programs for associates to drive sales 

Develops contests and other motivational programs to motivate associates to increase sales and raise team spirit 

Ensures all associates complete ticket to leave and follows-up appropriately to increase store performance 

Performs hourly reads, analyzing Units Per Transaction, Average Transaction, conversion and Sales Per Hour and manages staff productivity by developing/implementing strategies to meet and exceed sales 

Manages the customer/associates experience, team-selling and coaching on the moment to increase productivity 

 

Human Resources   

Assesses associate personnel needs on a continuous basis and prepares for future growth by actively recruiting top talent at all levels 

Manages ongoing training programs to ensure staff is trained in product knowledge, GUEST and operational systems 

In partnership with the General Manager, identifies future leaders and mentors them by creating action plans to improve skill sets and increase scope of job responsibilities 

Assesses associate performance and provides on-going feedback through one-on-ones, developmental plans and performance appraisals 

In partnership with the General Manager creates and maintains an environment where all associates are treated fairly and with dignity in accordance with our People First Philosophy 

 

Store Presentation   

Ensures brand merchandising/display standards are maintained and that store is consistently replenished from back of house to front of house 

Manages seasonal floor set implementation and seasonal merchandise updates through proper planning and business partnerships 

Analyzes business trends, inventory levels and customer feedback with General Manager and makes appropriate merchandising/display adjustments 

Manages markdowns and necessary product moves to ensure proper signage and placement 

Communicates with General Manager inventory levels, markdowns and trends 

Establishes and maintains a safe work environment and ensures ongoing training and awareness 

 

Operations    

Ensures all company policies and procedures are consistently followed 

Works with General Manager and peers to develop best practices 

In partnership with General Manager, prioritizes, plans, and adjusts schedules and agendas to ensure all business goals are achieved 

Uses critical thinking and is tactical and flexible in managing processes, routines and best practices to limit company exposure and loss 

Controls payroll and manages store operating procedures including supply levels, courier costs, cash control and correct billing and coding. Ensures appropriate follow up 

Manages inventory cycle counts 

Ensures merchandise is properly packaged, ticketed and logged 

Manages the flow of product to and from off-site locations 

Ensures outside vendors and suppliers are following company Policies and Procedures 

Supervises all client service issues including delivery/pick-up and resolution of outstanding issues through effective utilization of client information reporting system 

Acts as a liaison between Customer Care Department and store to help resolve escalated issues 

Maximizes store profit by aggressively managing inventory flow 

Ensures all paperwork procedures are promptly and accurately completed 

 

Why you will love working at Williams-Sonoma, Inc. 

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