Customer Service Representative with Dutch & English (Part-Time Afternoon 25hrs)

<p><em><strong>Our Client  </strong></em><strong>New Balance: Born to Move </strong>- New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a global team member, you'll play a vital role in sharing these values with customers worldwide. We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.<br/><strong>What’s your Mission? </strong></p><ul><li> <strong>Collaborate effectively</strong>: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally. </li></ul><ul><li> <strong>Customer-centric approach</strong>: Empathize with customer needs, analyse their issues, and provide personalized solutions. </li></ul><ul><li> <strong>Omnichannel support</strong>: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media. </li></ul><ul><li> <strong>Product expertise:</strong> Develop a deep understanding of our client's products and services. </li></ul><ul><li> <strong>Become a New Balance expert</strong>: Gain in-depth knowledge of the New Balance brand and its offerings. </li></ul><ul><li> <strong>Brand advocacy</strong>: Embody our company values and act as a brand ambassador in all interactions. </li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Your Experience, Our Future </strong></p><ul><li> <strong>Fluency in Dutch</strong>: Demonstrated by exceptional grammar and spelling. </li></ul><ul><li> <strong>Advanced English Proficiency</strong>: Excellent written and spoken English communication. </li></ul><ul><li> <strong>Customer Service Enthusiast</strong>: Possess a genuine passion for delivering exceptional customer service. </li></ul><ul><li> <strong>Empathetic Communication</strong>: Ability to handle sensitive calls with empathy and understanding. </li></ul><ul><li> <strong>Strong Administrative Skills</strong>: Meticulous attention to detail and strong administrative skills. </li></ul><ul><li> <strong>Proactive Problem-Solver</strong>: A professional outlook and proactive approach to problem resolution.  </li></ul><p><strong>Benefits</strong></p><p><strong>Your Benefits Package </strong></p><ul> <li> <strong>Start Date</strong>: 18th of August 2025. </li> <li> <strong>Hours</strong>: 25 hours/week</li> </ul><ul><li> <strong>Work Schedule</strong>: Rotative schedule form Monday to Sunday from 9:00 am to 8:00 pm. </li></ul><ul><li> <strong>Salary</strong>: €12.692 gross per year</li></ul><ul><li> <strong>Holidays</strong>: 24 working holidays (pro-rata) </li></ul><ul><li> <strong>Work Model</strong>: Hybrid (6 days per month at the office) </li></ul><ul><li> <strong>Training</strong>: Monday to Friday from 10:00 am to 7:00 pm </li></ul><ul><li> <strong>Office Location</strong>: Barcelona (La Sagrera) </li></ul><p>  </p><p><strong>Additional Perks</strong>: </p><ul><li> <strong>Career Growth</strong>: Ongoing training and development</li></ul><ul><li> <strong>Well-being Support</strong>: Confidential counselling and resources</li></ul><ul><li> <strong>Perks &amp; Discounts</strong>: Exclusive offers and rewards. </li></ul><ul><li> <strong>Health Benefits</strong>: Discounted health insurance. </li></ul><ul><li> <strong>Skill Development</strong>: LinkedIn learning and certifications. </li></ul><ul><li> <strong>Referral Program</strong>: Bring a friend and get a referral bonus. </li></ul><p></p>