HOST/CASHIER-SKHS FINE

What would I be doing?

The Host/Cashier is responsible for providing superior service to both the internal and external customer. The Host/Cashier is also responsible for greeting guests, arranging for prompt seating, and for performing all sales transactions. The Host/Cashier is responsible for ensuring that guests feel welcome and comfortable in accordance with Boyd Gaming customer service standards.

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Responsibilities

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

 

• Responsible for actively building and retaining guest relations and acts as a mentor to other team members while providing superior guest service. Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with guests.
• Greets guests in a friendly, courteous manner and arranges for seating; monitors room atmosphere.
• Provides information on all aspects of Boyd Gaming services and facilities to guests.
• Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
• Acts as a liaison between service staff and casino hosts to obtain camps for guests.
• In front-of-house areas, greets guests in a friendly, courteous manner and answers inquiries before completing sales transactions, ensuring customer satisfaction.
• Answers telephones and handles guest inquiries in person or by telephone.
• Checks all supplies, ensuring adequate stock levels.
• Responsible for the security and accuracy of assigned bank and is accountable for any and all coverage’s and shortages.
• Assists with overall room functions by performing duties that include cleaning and resetting tables, menus, folding napkins and handing out customer comment cards as required.
• Ability to use a cash register.
• Ability to distinguish between different denominations of currency and make correct change.
• Ability to read ticket totals, total credit vouchers and log checks.
• Ability to restock needed materials and retrieve dropped items.
• Ability to communicate effectively with customers and all levels of employees.
• Ability to effectively and efficiently move around all work areas.
• This position operates in a working environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends on customer volume.

What are we looking for?

(Related education and experience may be interchangeable on a year for year basis)

 

• Basic mathematical skills.
• Excellent customer service skills.
• Experience in fine dining preferred.

These skills and abilities are typically acquired through six months of on-the-job training or through related cashier or host experience.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment and other jurisdictions

Must successfully pass background check

Must successfully pass an alcohol and drug screening

Must be 18 years of age

 

CUSTOMER SERVICE REQUIREMENT

Delivers superior internal and external guest service In Boyd Style. 

What would it be like to work at this property?

 

Overlooking the Missouri River, this 130,000 square-foot casino and AAA Four Diamond full-service luxury suite hotel is in historic St. Charles. With an architectural design derived from the historic wharf and train stations, Ameristar Casino Resort Spa St. Charles hints at the action inside. The streetscape continues the theme by following the design cues of St. Charles Port District complete with seven dining outlets, 12 bars, an entertainment venue, a full-service luxury day spa, indoor/outdoor pool, gift shop and 22,000 square-foot conference center.

 

Ameristar Casino St. Charles is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

If  you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation. 

 

Ameristar St. Charles

One Ameristar Blvd.

St. Cha