Customer Service Rep I
Light & WonderAbout the role
Gaming:
Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
The person in this position under the supervision of the Lead/Supervisor conducts order processing, activities in accordance with departmental policies, procedures, and standards. Ensures coordination of materials and information is shared between Materials, Purchasing, Manufacturing, and Accounting Departments to support successful and expedient product delivery to the customer.
Enters, processes, and tracks all orders that are submitted including gaming parts, inter-warehouse transfers, conversions, and gaming software.
Creates manufacturing work orders related to customer service orders
Conducts work order maintenance such as BOM changes, shortage allocations, and cancellations
Expedites material delivery to fulfill customer demands in a timely manner.
Processes all orders in a timely manner, and monitors each order to make sure that it is precise and accurate.
Ensure orders with special instructions ship accurately and on time.
Work with inter-departments to ensure orders will run smoothly and effectively.
Strong working knowledge of Oracle and warehouse management systems.
Qualifications
Education
High school diploma or equivalent
Training and/or Experience
Minimum 2 years of experience with a manufacturing or distribution company in a materials environment
Inventory or production control experience preferred; knowledge in Lean Concepts
Solid background in an MRP/ERP system
Knowledge / Skills / Abilities
Conceptual knowledge of production and inventory control practices
Quality driven and detail oriented ability to deliver exceptional Customer Service the highest level
Good verbal and written communication skills
Demonstrated excellent customer service skills
Computer literate and proficient in all MS Office applications
Self-directed and able to set priorities on a continuous basis
Knowledge of bills of material, manufacturing work orders, and shop floor control.
Knowledge of Lean Concepts
Some process analysis skills; capable of solving problems
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work Conditions
Light & Wonder, Inc. and its affiliates (collectively, “L&W”) are engaged in the highly regulated gaming business. As a result, L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, and/or meet certain standards dictated by law, regulation or contracts. To ensure L&W complies wit
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