Jobs and Careers
LI

Customer Service Rep I

Light & Wonder
Las Vegas, United Statesfull_timeVerifiedPosted 16 Dec 2024

About the role

Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

The person in this position under the supervision of the Lead/Supervisor conducts order processing, activities in accordance with departmental policies, procedures, and standards. Ensures coordination of materials and information is shared between Materials, Purchasing, Manufacturing, and Accounting Departments to support successful and expedient product delivery to the customer.

 

  • Enters, processes, and tracks all orders that are submitted including gaming parts, inter-warehouse transfers, conversions, and gaming software.

  • Creates manufacturing work orders related to customer service orders

  • Conducts work order maintenance such as BOM changes, shortage allocations, and cancellations

  • Expedites material delivery to fulfill customer demands in a timely manner.

  • Processes all orders in a timely manner, and monitors each order to make sure that it is precise and accurate.

  • Ensure orders with special instructions ship accurately and on time.

  • Work with inter-departments to ensure orders will run smoothly and effectively.

  • Strong working knowledge of Oracle and warehouse management systems.

Qualifications

Education

High school diploma or equivalent 

 

Training and/or Experience

  • Minimum 2 years of experience with a manufacturing or distribution company in a materials environment

  • Inventory or production control experience preferred; knowledge in Lean Concepts

  • Solid background in an MRP/ERP system

 

Knowledge / Skills / Abilities

  • Conceptual knowledge of production and inventory control practices

  • Quality driven and detail oriented ability to deliver exceptional Customer Service the highest level

  • Good verbal and written communication skills

  • Demonstrated excellent customer service skills

  • Computer literate and proficient in all MS Office applications

  • Self-directed and able to set priorities on a continuous basis

  • Knowledge of bills of material, manufacturing work orders, and shop floor control.

  • Knowledge of Lean Concepts

  • Some process analysis skills; capable of solving problems

 
Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.


Work Conditions

Light & Wonder, Inc. and its affiliates (collectively, “L&W”) are engaged in the highly regulated gaming business. As a result, L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, and/or meet certain standards dictated by law, regulation or contracts. To ensure L&W complies wit

Apply for this role

Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.

Apply Now →Generate Application Kit

Free account required — sign up in 30s

Company

Light & Wonder

View company profile →