Technical Product Owner

Job Title:

Technical Product Owner

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Job Description: Senior Technical Product Owner 

Location: Atlanta, GA 

  

Job Summary:  

The Technical Product Owner will lead the product development process by working closely with Scrum teams, partners, and stakeholders to ensure the successful implementation of APIs and customer-focused solutions. The ideal candidate will have a strong background in API implementation, experience with Swagger, and a deep understanding of Agile methodologies, particularly in Scrum and Sprint environments. 

 

Key Responsibilities: 

• API Implementation: Leverage strong experience with API implementation, ensuring seamless integration and functionality across platforms. 

• Swagger Expertise: Utilize experience with Swagger to document and design APIs, enhancing transparency and usability. 

• Customer Experience Development: Develop and enhance a tactical and transaction-level understanding of customer experiences to identify areas for improvement. 

• Agile Backlog Development: Collaborate with team members to develop and maintain the Agile (Scrum/Sprint) team backlog, ensuring it reflects business priorities. 

• User Story Collaboration: Work with Agile teams and partners to write detailed user stories and requirements, including acceptance criteria and tests, for one or two Agile teams. 

• Backlog Prioritization: Review and prioritize the Agile team backlog for iteration planning, coordinating dependencies with other Product Owners. 

• Technical Collaboration: Collaborate with System and Solution Architects/Engineers to assess enabler work, assisting in decision-making and sequencing of technical infrastructures. 

• Primary Contact for Stories: Serve as the primary resource and contact for technical and customer teams regarding user story details, providing real-time clarification during sprints. 

• Story Elaboration Management: