Application Analyst - Transit Scheduling

Posting number: 20260727B-ITS87

Department: MBTA - Information Technology Dept

Job classification: NEW JOB DESCRIPTION PLACEHOLDER

Posting type: Open/External Only

Categories: IT and Computers

Summary

The Application Analyst provides system analysis, configuration, maintenance, administration, and day-to-day support of assigned enterprise applications to ensure reliability, security, and high-quality service delivery across the MBTA. This role serves as a subject matter expert for functional and technical components of assigned platforms, troubleshooting issues, resolving incidents, and coordinating escalations with vendors and partner technology teams.

The Application Analyst monitors system performance, maintains documentation, supports upgrades, and ensures data integrity in alignment with organizational and regulatory requirements. This position also supports audits and compliance activities, and serves as a key liaison between IT, end-users, and business stakeholders, delivering responsive and professional service.

TRANSIT SCHEDULING

This role will focus on specialized transit scheduling and operations management platforms that support the core workflows of Transit Operations, including service planning & analysis, scheduling, employee work & vacation selection, day-of-operations service management, workforce management, and timekeeping for bus, light rail, and heavy rail operations. Further, this role will support data integrations between the platform and other enterprise systems.

Examples of duties

• Provide day-to-day application support for assigned platforms.
• Troubleshoot and resolve application issues, including user access, synchronization, and performance problems.
• Serve as a primary point of contact for application-related incidents, service requests, and user inquiries.
• Serve as subject matter expert (SME) for all functional and technical aspects of the applications and associated technical components.
• Partner with other team members on any application functional or technical issues or questions.
• Provide third level support for application issues, including issues with application functionality, environment configuration, and / or system integrations.
• Coordinate with relevant software vendor(s) to escalate and resolve complex issues.
• Perform root cause analysis for recurring issues and implement preventive measures. 
• Monitor system health and logs to ensure availability and reliability.
• Assist with application upgrades, patches, testing, and release validation.
• Collaborate with partner technology teams to ensure proper integration with other enterprise systems.
• Develop and maintain application documentation, support procedures, and knowledge base articles.
• Monitor and validate user access provisioning / deprovisioning, roles, permissions, and access controls.
• Ensure data integrity and security within the platform, following organizational and regulatory standards.
• Support audits and compliance activities related to application controls and regulatory requirements.
• Participate in disaster recovery planning.
• Handle sensitive and confidential information in an appropriate manner.
• Respond to each inquiry, whether from a customer, vendor, or co-worker, in a courteous and professional manner
• Participate in the on-call support rotation, responding to emergencies on a twenty-four (24) hour, seven (7) day per week basis while on-call.
• Work any and all shifts and / or locations as assigned or directed, including occasional night and / or weekend work.
• Perform all other duties and projects that may be assigned.

• Additional responsibilities may include focus on one or more departments or locations.   See applicable addendum for department or location specific functions.

Physical Demands and Working Conditions

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Available to work any and all shifts and/or locations as assigned or directed.
• Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week as directed by supervisory staff for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of service.[JA1]

Supervisor