Job Description Summary

In this role, you will develop standard support practices, change management, runbooks, and postmortem/service enhancement plans to improve network infrastructure. Your main role will be to ensure the smooth operation and high availability of the systems that support cloud services. Overall, this role will play a vital role in managing and optimizing the network infrastructure within a cloud environment, ensuring the reliability, security, and performance of Aerospace's cloud-based services.

As part of the GE Aerospace Digital Technology separation workstream, the Staff Network Operations Engineer - Service Delivery is a project role that will support the separation of GE Aerospace into an independent, investor-grade company.

Job Description

Roles and Responsibilities:

In this role, you will:

• Maintain the network infrastructure within a cloud environment.
• Influence LPBs and below on their decisions.
• Drive design and implementation of the roadmap.
• Partner with users and product team to understand their network operational needs; translates these into a support model for multiple products.
• Define and track KPIs.
• Communicate operational status to users and leadership.
• Drive resolution of escalated items.

Minimum Qualifications: 

• Bachelor’s degree from accredited university or college with minimum of 4 years of professional experience OR associate degree with minimum of 7 years of professional experience OR High School Diploma with minimum of 9 years of professional experience
• 4+ years of experience in Cloud (AWS and/or Azure) and Networking

Eligibility Requirement:

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

Desired Characteristics:

Technical Expertise:

• Understanding of networking concepts and protocols
• Proficiency with cloud computing platforms (AWS, Azure) as well as networking services
• Experience with networking tools
• Familiarity with Amazon Managed Services
• Knowledge of scripting languages (e.g., Python, PowerShell) and automation frameworks (e.g., Ansible, Terraform)
• Experience with identity and access management implementations and methodologies
• Ability to analyze and recommend changes to improve reliability and compliance needs.
• Windows system administration experience
• A passion for staying updated with the latest security trends, emerging threats, and industry advancements.

Soft Skills:

• Change Agent - Proactively learns new tools and integrates new methods to drive improved outcomes. Identifies and assesses new technologies that can add value and capability to GE. Builds rapport with the team and gets buy-in for ideas. Drives stakeholder understanding and acceptance of new ideas in their business. Participates in change programs by planning implementation activities with other change champions. Implements monitoring and feedback systems. Solicits ideas for improving primary business processes.
• Collaboration - Establishes & communicates team members' roles in relation to their function and data. Shares knowledge, power, and credit, establishing trust, credibility, and goodwill. Coordinate’s role responsibilities with that of others to achieve mutual goals. Encourages groups to work together to resolve problems. Proactively coaches and/or mentors others to improve their contribution to the team. Fosters relationship building between team members and those outside the team. Works with others to achieve goals without regard to band/title. Identifies gaps in roles on teams and is recognized for growing and distributing talent pools across the organization.
• Comfort in Ambiguity - Identifies when additional information is needed from customer/manager/stake holder and asks relevant questions to obtain it. Delivers solution(s) where additional information may not be needed or available, while clearly stating any underlying assumptions. Communicates status. Evaluates data sets to determine possible value or steps to create value.
• Communication - Adjusts information (e.g. level of complexity) and story to align with audience. Produces functional area information in sufficient detail for cross-functional teams to utilize, using presentation and storytelling concepts. Informs stakeholders of customer issues, identifies potential problems, or conflicts and resolves them when necessary. Explains the story of the rationale and benefit of their ideas. Uses relevant and appropriate presentation techniques. Responds to questions and dissent in a constructive manner. Acknowledges limitations of one’s own knowledge.
• Consulting - Provides options and cou