Customer Care Representative - Utility Billing

Full Salary Range:  $19.97 - $28.95 Hourly

Anticipated Hiring Range:   $19.97 - $28.01 Hourly

Why do I see two salary ranges?

The City of Greeley in compliance with Colorado state law, includes a salary range for all positions posted.  This law is intended to improve wage transparency.  The City of Greeley, in support of wage transparency, posts both the full salary range for each position (what you might anticipate your earnings could be if you work for the City of Greeley for some time), as well as the anticipated hiring range (the range within which the City anticipates making an offer).  The actual offer extended will be based on your years of relevant experience, education, certifications and potentially other factors.  

City of Greeley's Total Rewards

The City of Greeley is committed to providing a comprehensive total rewards program that supports employees in their work by encouraging excellence and investing in employee development and recognition. This philosophy is grounded in fiscal responsibility, organizational effectiveness, and employee safety and well-being, ensuring the responsible stewardship of public resources while offering meaningful and comparable rewards. This approach ensures that the city remains an attractive, inclusive, and rewarding work environment, while also effectively serving the community.

Benefits: This position is benefits eligible. Please view our benefits guide here. 

Job Summary:

This position is part of the Utility Billing team in the Water & Sewer Department. The Customer Care Representative will provide high level customer service by assisting customers (both internal and external) by phone, email or in person to meet customer needs by being responsible for receipt and data entry of utility bills, fees, licenses, sales tax, bus passes, loan payments and receivables, set up payment arrangements, direct customers and answer a wide variety of questions, annually assist with the Food Tax Rebate Program (4-month program) accepting and approving applications. 

Experience, Knowledge, Skills:

Minimum Requirements:

• High School diploma or equivalent
• Two (2) to five (5) years of relevant experience
• One (1) year of experience in a high-volume customer service environment
• One (1) year of experience using 10-key calculations by touch
• One (1) year of experience entering data using a keyboard and/or automated accounting system

OR

• A combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job may be considered by the hiring authority

AND

• Possession of a valid driver’s license.

Preferred:

• Coursework in bookkeeping and related accounting practices
• At least one (1) year of experience handling cash and reconciling cash and check receipts
• Bilingual in English/Spanish

Knowledge, Skills, and Abilities:

• Knowledge of accounting principles and record keeping best practices
• Knowledge of customer service standards, including needs assessment, problem resolution, and customer satisfaction.
• Strong customer service skills, including active listening, de-escalation, and a professional, friendly demeanor.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Proficient in Microsoft Office, Adobe, Utility Billing software, and capable of learning new systems.
• Strong organizational skills with the ability to meet deadlines, manage schedules, and coordinate tasks.
• Excellent verbal, written, and listening skills.
• Strong grammar, proofreading, and formatting skills with attention to detail.
• Ability to work independently with sound judgment and collaboratively with diverse teams.
• Ability to handle multiple tasks, shift priorities, and remain effective under pressure.
• Demonstrates initiative, problem-solving, and a positive attitude.
• Ability to maintain pro