US Customer Quality Manager, Semiconductor Materials
Merck GroupAbout the role
Work Your Magic with us! Start your next chapter and join EMD Electronics.
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
Everything we do in EMD Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers.
This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.
Location:
The US Customer Quality Manager, Semiconductor Materials is a remote role in the US preferably within one hour proximity to an EMD Electronics site (Carlsbad, CA, Sunnyvale, CA, Hillsboro, OR, Tempe, AZ, Austin, TX, Allentown, PA, Sheboygan Falls, WI). Approximately 10% domestic and international travel is required to meet business needs.
Your Role:
You will lead the next generation of semiconductor materials and equipment that power the digital age. This role blends technical leadership with strategic vision to drive innovations that improve performance, yield, and reliability in advanced manufacturing. You will collaborate with cross-functional teams and external partners to translate breakthroughs into scalable solutions. Together, you’ll shape the roadmap for future devices, systems, and applications that enable connectivity and intelligent technologies.
Your role will be customer quality focused:
- Customer Quality in the US:
- Lead and manage successful completion of US based customers’ quality initiatives with a global and diverse workforce.
- Serve as the technical communication bridge between EMD sites globally and US customers to understand their needs and where EMD will help them advance their technology forward. This may include developing tactical and strategic roadmap items to address immediate and future needs.
- Own customer engagement between sites and customers for quality issues: enable site capabilities while ensuring sites meet developed rubrics and customer expectations.
- Collaborate with account team to deliver world class results to customers.
- Lead customer taskforces to ensure customer trust in EMD technical aptitude.
- Serve as the voice of US customers to global sites and supplier-quality teams for semiconductor materials, developing strategic, long-term relationships with regional customers to establish trust and position the company as a preferred partner.
- Foster and develop key broader industry relationships to enhance EMD Electronics' quality brand image and capabilities.
- Provide key input to technical and commercial risk analysis of new product and change implementation by participating in site change management review; provide support for customer PCN submission and approval.
- Review, approve, and communicate customer OCAP (Out of Control Action Plan) report provided by production site for product CoA OOC (out of control), OOB (out of boundary), OOS (out of specification), HH/HL (Historical high/Historical low) cases.
- Act as the key stakeholder in troubleshooting and problem solving of customer quality issues; Lead customer task forces, review and approve 8D report with high power factor corrective and preventive actions (CAPA).
- Develop automated visualizations and data dashboards to update status and key success indicators.
- Lead the success of semiconductor quality with customers in Korea.
Who You Are
Minimum Qualifications:
- Bachelor's degree in Engineering, Chemistry, Physics, Materials Science, or another technical discipline.
- 5+ yrs in chemical manufacturing, process engineering, control engineering, analytical chemistry, or semiconductor fabrication experience.
- 5+ yrs of successful customer engag
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