Senior Technical Product Manager

<p><span> </span>LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  </p> <p>At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. </p> <p><strong>Overview</strong></p> <p>This candidate will join the LivePerson Platform Product team and be responsible for Third Party Messaging Channels, including Outbound and Email. This is a highly strategic area, handling the key email channel and outbound of millions of messages between brands and their customers efficiently. Our goal is to ensure seamless, intelligent, and scalable message delivery to enhance customer interactions.</p> <p>As the Senior Product Manager for Third Party Messaging Channels -(Outbound and Email Messaging), you will lead the Strategy, Roadmap, and execution of our channels messaging capabilities, focusing on optimizing customer experience and brand experience. You will collaborate closely with cross-functional teams, including Engineering, Marketing, Data Science, Sales, and Customer Success, to define product strategy, prioritize features, and deliver innovative solutions that ensure scalability, reliability, and best-in-class experiences for brands.</p> <h3><strong>Responsibilities:</strong></h3> <ul> <li>Product Strategy: Develop and articulate a clear product vision and strategy for brand experiences in Conversational AI, aligned with the company's overall goals and market trends.</li> <li>Feature Prioritization: Define, review feature requests, and prioritize product features and enhancements based on customer feedback, market research, competitive analysis, and business objectives.</li> <li>Roadmap Planning: Create and maintain a detailed product roadmap, outlining key milestones, dependencies, and timelines for delivering new features and capabilities.</li> <li>Cross-Functional Collaboration: Collaborate closely with Engineering, Design, Sales, Marketing, and Customer Success teams to ensure alignment and effective execution of the product roadmap.</li> <li>Responsible for creating and consolidating program timelines, ensuring each vertical team understands the overall project objectives and timeline and how their deliverables impact the overall program, and communicating overall progress with external stakeholders, including leadership leaders from enterprise customers</li> <li>Champion a user-centric approach to product development, working closely with Design teams to create intuitive and engaging user experiences that delight customers.</li> <li>Market Analysis: Conduct ongoing market research and analysis to identify emerging trends, customer needs, and competitive threats. Use insights to inform product strategy and decision-making.</li> <li>Customer Engagement: Engage directly with customers to gather feedback, validate ideas, understand pain points, and translate insights into actionable product improvements.</li> <li>Go-to-Market Strategy: Collaborate with Marketing and Sales teams to develop and enhance go-to-market strategies, messaging, and collateral to drive product adoption and revenue growth.</li> <li>Performance Tracking: Define key performance indicators (KPIs) and metrics to measure the success and impact of product initiatives and use data to iterate and optimize product performance.</li> <li>Thought Leadership: Stay informed about industry trends, best practices, and emerging technologies in Conversational AI and brand experiences, and share knowledge and insights with the broader team.</li> </ul> <p> </p> <h3><strong>Requirements:</strong></h3> <ul> <li>Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA preferred).</li> <li>6+ years of experience in product management, with a track record of successfully launching and managing SaaS products or platforms.</li> <li>Deep understanding of API, messaging systems, high-scale data processing, event-driven architectures, and cloud infrastructure.</li> <li>Proven ability to develop and execute product strategy, prioritize features, and drive product roadmap planning in a fast-paced, agile environment.</li> <li>Strong analytical skills, with the ability to gather and interpret data, identify trends, and make data-driven decisions.</li> <li>Excellent communicati