Database Support Specialist for the Division of Data Management and Technology (DMT)

Job Description

About the Agency:

The NYC Department Housing Preservation & Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

- We maintain building and resident safety and health

- We create opportunities for New Yorkers through housing affordability

- We engage New Yorkers to build and sustain neighborhood strength and diversity.


Your Team:


The Office of Enforcement and Neighborhood Services (OENS) leads the agency’s effort to work closely with other HPD divisions and outside community partners to identify buildings in distress, assess and develop appropriate strategies to address those properties and work closely with responsible owners to develop a plan to improve conditions and return buildings to firm financial footing and physical health. OENS uses enforcement tools within its Division of Code Enforcement, Housing Litigation Division, Emergency Operations and Enhanced Enforcement, and the Division of Neighborhood Preservation to ensure compliance with legal and regulatory obligations.


The Office of Enforcement and Neighborhood Services is composed of seven divisions: Data Management & Technology (DMT), Division of Neighborhood Preservation (DNP), Administration & Internal Compliance (AIC), Housing Litigation Division (HLD), Division of Code Enforcement (DCE), and Emergency Operations and Enhanced Enforcement Division (EOD) and Division of Emergency Housing Services (EHS).


Your Impact:


The Data Management and Technology Unit (DMT) is a vital part of the Office of Enforcement and Neighborhood Services, actively supporting all reporting functions. Through data collection, studies, and analyses, the DMT unit continually formulates strategies to assist the office in meeting its responsibilities. It leads the development and oversight of analysis and preservation planning across all operations and initiatives. By leveraging performance-based indicators, the unit performs strategic management assessments and forecasting, which inform the refinement and redesign of program plans to further the Enforcement and Neighborhood Services mission.


The Database Support Specialist/Certified IT Administrator (Database) will contribute to enhancing HPD’s effectiveness by developing, analyzing and optimizing ENS operations. This involves analyzing data to provide actionable insights for ENS divisions and strengthening the agency’s overall capacity to utilize data effectively.


As a Database Support Specialist/Certified IT Administrator (Database), you will deploy data tools that enhance ENS capacity to operate as a data-driven division. Your work will help cultivate a robust, wide data culture one where insights are actively used to strengthen Enforcement and Neighborhood Services (ENS) operations and drive improved outcomes.


Your Role:


The Database Support Specialist/Certified IT Administrator (Database) is a highly technical role responsible for the planning, design, configuration, testing, troubleshooting, integration, performance monitoring, enhancement, and overall support of complex database systems. Includes technical writing, end user support, and participation in group projects.


Your Responsibilities:


- Plan, design, configure, test, troubleshoot, integrate, and maintain database systems and related components.

- Monitor database performance and implement enhancements to ensure optimal system functionality.

- Conduct data auditing, and documentation of database environments.

- Identify, track, and resolve database-related incidents and service requests.

- Provide technical support to end users and collaborate with cross-functional teams.

- Prepare technical documentation, reports, and procedural guidelines.

- Develop and maintain dashboards that deliver critical insights into ENS' ERP Lead Paint Removal-LL #1 operations and outcomes, partnering closely with ERP program teams to grasp their goals and data requirements.

- Work alongside ENS' ERP Lead Paint Removal-LL #1program and technical staff to plan and support the advancement of Lead Paint Removal intelligence initiatives.

- Lead special projects focused on analyzing data pertinent to ENS' ERP Lead Paint Removal-LL #1 programs.


Preferred Skills:


The ideal candidate will be an inquisitive self-starter, collaborator, and problem-solver with the following skills:


- Strong technical and analytic skills and comfort working with data.

- Experience with business intelligence tools, experience with visualizing data or building dashboards.

- Strong attenti