Senior Paratransit Minibus Operator

Job Overview

Performs lead worker duties such as assisting supervisors, dispatching and scheduling for lower level paratransit minibus drivers. Also performs Paratransit Minibus Operator duties. Employees in this class perform work of average difficulty requiring initiative and independent judgment under general supervision.

Salary Range

$39,312 - $70,844 

Core Competencies

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

• Monitors field operations and assists Supervisors, Schedulers, and Dispatchers in modifying routes and schedules.
• Coordinates with Paratransit Minibus Operators, Supervisors, customers, and local agencies to ensure customers and agencies are receiving requested services.
• Performs duties as a Paratransit Minibus Operator, Scheduler, and Dispatcher as required.
• Assists and supports Paratransit Minibus Operators in dealing with vehicle, trip, and customer issues.
• Monitors the daily work of Paratransit Minibus Operators to provide input to assist supervisors in completing Minibus Operator performance evaluations.
• Responds to service‐related accidents and incidents, interviews drivers and passengers, and compiles information to assist Supervisors in completing accident reports during internal accident/incident investigations.
• Researches, compiles, and evaluates information to respond to complaints involving Paratransit Minibus Operators or Customers and recommends corrective action to resolve problems.
• Operates communications equipment and maintains communication with Operations staff and Paratransit Minibus Operators to ensure efficient daily field operations.
• Builds routes, assigns drivers and vehicles, and adjusts routes using a computer aided dispatch system as needed.
• Gathers information from Paratransit Minibus Operators, customers, and local agencies regarding passenger information and transportation requirements, route and schedule information, pick‐up and drop off times and locations, vehicle mileage and maintenance issues, and driver performance to improve the delivery of transportation services.
• Coordinates and performs daily vehicle safety inspections and minor preventive maintenance to detect and report vehicle safety issues and mechanical malfunctions.
• Assists in developing and coordinating automotive maintenance schedules and drives vehicles to Fleet for maintenance and repairs as needed to maximize vehicle availability.
• Inspects vehicles and parking areas and takes immediate corrective action when needed to ensure compliance with established safety standards and operational procedures.
• Participates in conducting training and testing programs, first aid and safety courses, and other seminars to maintain proficiency.
• Assists in conducting pre‐service, in‐service, and reinforcement training.
• Provides first aid and cardiopulmonary resuscitation (CPR) as needed.  
• Responds to Emergency Operations Center requests to evacuate special needs citizens in the event of an emergency.
• Performs other related duties as required.

Job Specifications

• Knowledge of the functions, objectives, policies, and operational procedures of the special needs transportation program.
• Knowledge of safety requirements related to the transportation of special needs passengers.
• Knowledge of Hillsborough County roads, streets and traffic patterns.
• Some knowledge of the nature of physical disabilities and associated mobility restrictions, including special needs transportation requirements.
• Knowledge of the mechanical functions and maintenance requirements