Sr. Director, Sourcing Management & Governance - Customer Relationship Management

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for developing and overseeing the approach and execution of the strategic supplier relationship management function. Interfaces and incorporates the strategic suppliers into the Comcast organization while monitoring their ongoing performance. Interacts with key leaders in the Comcast organization dealing with all aspects of sourced services as these services impact each area, as well as with key leaders from the suppliers. Provides leadership and direction for multiple functional areas. Manages professionals at manager, supervisor and professional levels. Ensures appropriate resources to achieve financial and business objectives. Influences, shapes and integrates strategy for functional area(s).

Role requires 40-50% of National / International Travel.

Job Description

The Sr. Director, Sourcing Management and Governance is responsible for leading the training strategy for both Care and Sales business partners including:

• Drive speed to proficiency in the first 90 days
• Improve quality of hire
• Identify and deploy learning innovation investment to drive engagement, information retention and learner experience
• Lead strategy to drive improvements in learner experience
• Lead growth strategy Ambassador support model
• Manage the Learning Management System (LMS) strategy and enhancement roadmap

Core Responsibilities:

• Manage the relationship with the strategic suppliers, e.g. Tier 1 (Indian heritage providers) and Tier 2 providers; for infrastructure and application services.
• Participate in and oversee the development of processes and organizational capability to execute supplier contract and relationship management.
• Monitor strategic suppliers' performance. Manage (with suppliers), design and administer Comcast surveys and other feedback processes. Conduct service level reviews with Comcast responsible service leaders.
• Manage the contractual aspects with the suppliers, contract and relationship management team, outsourced governance services relationship and strategic supplier relationships.
• Interact within functional area to ensure that tactics and sourcing related activities address Comcast's needs. Provide feedback to supplier on key supplier performances and facilitate supplier review sessions.
• Assure supplier and Comcast compliance with contract terms and conditions, commitments and notifications. Monitor and approve the quality of the relationship between Comcast and its suppliers. Manage supplier performance audits (regulatory, technical, security, risk etc.).
• Interact with various personnel within functional area or business unit to manage the audit of the suppliers to assure compliance to all contractual provisions. Ensure resolution of escalated issues with suppliers.
• Oversee management of the Comcast supplier Governance Library (contracts, minutes, issue logs, SLA results etc.) for all strategic suppliers.
• Create vision, clear direction and strategy for Contract and Relationship Management team. Establish, manage and coach team to clear objectives and performance expectations. Attract, motivate, develop and retain highly skills workforce.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net