Medical Assistant - Rheumatology

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Job Overview 

Under general supervision of licensed personnel, this position responsible for continuous, efficient and smooth patient flow in the outpatient/ambulatory setting.  The position is a patient liaison through both clinical and administrative responsibilities.  This position plays an important role in in the hospital’s revenue cycle process, clinical operations, and patient experience. Located in Reading, MA, this position is responsible to respond to hourly variations in patient volume, clinician and room availability to continually maximize efficient use of space and resources in the clinic; identifies and provides necessary clinical and administrative preparation pertaining to patient care according to protocols; assists with patient care as warranted and within their scope of practice.     

Hours: 40 hours weekly, Monday-Friday 830am-5pm

THIS POSITION IS LOCATED IN READING, MA with Tufts Medical Center.

Minimum Qualifications: 

1. Completed Medical Assistant Program (completed an MA education from an accredited program that was accredited at any time during the student's enrollment OR Graduated within the 36 months prior to the program becoming accredited.)

2. Basic Life Support Certification. 

Preferred Qualifications: 

1. High School Diploma or equivalent

2. Two (2) year of medical office experience 

3. Phlebotomy Certification 

4. Bi-Lingual 

5. Experience with electronic patient record systems. 

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

1. Controls and monitors patient flow to maximize efficient use of providers and exam rooms. Communicates delays to patients and provers. Responds to variations in patient volume, provider ability, and resources (e.g. early arrivals, no shows, providers who are absent, etc.) by making continual adjustments in room utilization and assignment.  

2. Prepares medical record for patient visit, confirming accuracy with patient identifiers, entering chief complaint and social history. This may require interviewing the patient to obtain data. 

3. Exercises a high degree of customer service in all interactions with patients, internal and external customers. Provides a safe, comfortable, and clean environment for patients and families. 

4. Assists provider, patient and patient’s family with admitting patient into the hospital.  Makes out clothing list and facilitates smooth transition to inpatient unit. 

5. Escorts patient to exam room and prepares patient for provider visit.  This may include pediatric, adult, geriatric patients.  Checks to ensure patient comfort, privacy, and safety.  

6. Ensures patient and personal safety.  Determines fall risk and implements appropriate measures.  May sit with a patient who needs monitoring.   

7.