Specialist, Invoice Dispute Resolution - Hybrid

What you’ll need to succeed as a Specialist, AR Resolver at XPO

Minimum qualifications:

• 1 year of experience in accounting, invoicing, freight audit, OTC, accounts receivable or accounts payable
• Excellent time management skills with a proven ability to meet deadlines
• Critical thinking and problem-solving abilities
• Able to communicate with customers, associates and management in a professional manner with clear and concise verbal and written communication skills

Preferred qualifications:

• Bachelor's degree or equivalent related work or military experience
• Experience researching data to evaluate the root cause and make recommendations to prevent errors from recurring
• Prior experience in freight transportation or logistics environment
• Proficient computer skills with emphasis on Microsoft Office suite
• Demonstrated ability to follow up, multitask and prioritize
• Able to work independently and as a team with shared responsibilities
• Experience evaluating customer contracts
• Previous experience analyzing data to make a recommendation 

 

About the Specialist, AR Resolver job

Pay, benefits and more:

• Competitive compensation package
• Full health insurance benefits are available on day one
• Life and disability insurance
• Earn up to 13 days of PTO over your first year
• 10 paid company holidays
• 401(k) option with company match
• Education assistance

 

What you’ll do on a typical day:

• Determine the root cause of disputes, identify report process deficiencies and recommend improvements to drive resolution and reduce out-of-period corrections
• Create processes and make recommendations to prevent future billing discrepancies
• Audit customer accounts to ensure that they are correctly set up and grouped within the Customer Information System platform based on customer requirements
• Analyze invoices for billing accuracy
• Ensure SOX audit requirements are being met
• Review customer pricing agreements and internal tariffs for accuracy
• Process corrections using the correct description and category
• Work on customer disputes and provide feedback on audit findings using Get Paid
• Prepare and submit coding requests
• Partner with internal stakeholders to ensure that accounts are set up accurately
• Perform other duties or ad-hoc requests, as needed

 

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

 

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

 

Review XPO's candidate privacy statement here.