Director of Banquets, Boston Convention and Exhibition Center

 

Position: Director of Banquets 

Other Forms of Compensation: Bonus Eligiable   

 

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. 

 

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. 

Job Summary

The  Director of Banquets at the Boston Convention and Exhibition Center, is responsible for leading their team in executing the "The Levy Difference" in regards to operations, human resources and financials in a union facility.  
 

Operations

 

• Ensures all catering services exceed guest expectations
• Successfully presents Levy catering services to guests in a manner that exceeds guest expectations and profitability
• Communicates client’s needs through timely and detailed written and verbal communications to ensure internal understanding / compliance and external guest’s expectation of services
• Has location specific food and wine knowledge
• Initiates contact with clients to secure their food and beverage selections in advance of event dates
• Has strong attention to detail
• Holds team accountable to steps of service to deliver great guest service
• Ensure that team members consistently deliver Heartfelt Hospitality to every guest, every time
• Ensures show quality standards are maintained at all times
• Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
• Regularly obtains feedback from clients and guests to improve operations
• Supports and communicates Company initiatives
• Respond and assist in any departmental guest service issues
• Executes all menus, promotions and programs as outlined by the Director of Catering in accordance with Levy standards
• Develops and executes strategic research programs and plans in accordance with Core Signatures
• Directs the overall communication efforts of the department to ensure internal guest understanding and compliance and external guest’s expectation of “World Class” service

 

Controls

• Thoroughly and accurately uses applicable Levy systems (Purchasing Systems, Point-of-sale, WFM, eReserve and more)
• Achieves daily sales and assigned cost goals
• Achieves assigned department budget goals
• Employs good safety and sanitation practices
• Follows and enforces responsible alcohol service policies
• Oversees execution of required daily reporting 
• Oversees completion of required department reports and compiles information at month end closing 
• Ensures team members adhere to Levy Company guidelines as stated in team member training manual and employee handbook 
• Assures the continual process of revenue development
• Promotes the sale of profitable Levy services
• Oversees preparation of account forecasts and analysis of group sales in accordance with Levy Core Signature Guidelines
• Assures the process of complete billing for client services and receipt of payments in accordance with Levy standards is followed through

Team

• Uses all performance management tools to provide guidance and feedback to team
• Promotes a cooperative work climate, maximizing productivity and morale
• Conducts regular scheduled meetings to ensure lines of communication are open between management and team members
• Interviews, hires, trains and develops team members according to Levy Restaurants guidelines
• Displays a positive attitude towards team members
• Mentors department managers to develop their skills and leadership abilities.

 

Job Requirements

• 5+ leadership experience in Hospitality or Retail
• Bachelor’s Degree in Hospitality Management is preferred
• High level of computer literacy
• Understanding of financial concepts
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills

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