Senior Supervisor, Customer Meter Services

About us

National Grid is hiring a Supervisor, Customer Meter Services in NYC Gas Field Operations. Candidate selected could be placed in any of the operating yards in NYC.

 

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

 

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

Responsible for the daily supervision and organization of assigned operations personnel in order to effectively and efficiently accomplish job tasks, in line with departmental and National Grid requirements.

 

 Responsible for the supervision of personnel in either the Field Operations or CMS team to ensure the safe and reliable maintenance and operation of the gas system, in a productive and cost-effective manner.

 

 The successful candidate must be prepared to work all shifts, weekends and holidays. The successful candidate is expected to be on-call schedules and ready to respond to the emergencies.

Key Accountabilities

• Position Responsibilities (including but not limited to):
• Ensure the safety, reliability, security and integrity National Grid’s gas and our gas customer’s premises, consistent with Company goals, objectives and policies, in full compliance with existing and future governmental codes and regulations
• Protect the safety of the public, company property, and personnel through monitoring and enforcement of work methods, construction standards, and procedures for emergency response, leak investigation, and other gas maintenance, construction, and service activities
• Lead, supervise and motivate a culturally diverse workforce through coaching, counseling, and team building to effectively and efficiently accomplish assigned and emergency job tasks
• Effectively implementation of policies and procedures that ensure public safety, maximize customer satisfaction and fulfill statutory requirements while meeting or exceeding performance incentives
• Ensure employee and job site safety through field observations and inspections of crews, equipment, and worksites
• Efficiently schedule and secure required resources to maximum customer satisfaction and productivity while remaining fully complaint within budgetary limitations
• Initiate and institute corrective actions and process improvements
• Utilize labor relations skills in order to administer and interpret contract language and resolve discipline cases and grievances
• Supervisor is expected to take and pass all Operator Qualifications for Gas Field Operations similar to the field force that they would be supervising

 

Supervisory/Interpersonal- Experience Required

 

• Support achievement of goals including operational targets, mandated objectives, budget goals, emergency response, field collections, meter reading/AMR, investigations and safety.
• Support continual development of union workforce by conducting Safety Assessments (SUSA's), coaching, performance assessment and appraisal.

 

Qualifications

 

• Bachelor’s degree or 5+ years of relevant experience.
• Technical proficiency and team development skills.
• Knowledge of tools and systems in the