Senior Product Manager, Recommendation Systems

Gusto has physical office spaces in Denver, San Francisco, and New York City. All Gusto roles posted in these metro areas come with the expectation of working from the office on designated days approximately 2-3 days per week.

• San Francisco Office Metro: San Francisco-Oakland-Berkeley, CA & San Jose-Sunnyvale-Santa Clara, CA Metropolitan Statistical Areas
• Denver Office Metro: Denver-Aurora-Lakewood, CO Metropolitan Statistical Area
• New York City Office Metro: New York-Newark-Jersey City, NY-NJ-PA Metropolitan Statistical Area

Symmetry, Gusto’s subsidiary, has a physical office in Scottsdale. All Symmetry roles posted in this metro area come with the expectation of working from the office on designated days approximately 2-3 days per week.

• Scottsdale Office Metro: Phoenix-Mesa-Chandler, AZ Metropolitan Statistical Areas

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. 

Gusto is looking for a Senior Product Manager who can build and execute a Platform strategy that uses Machine Learning (ML) and Personalization to build a world class understanding of our customers and make timely and relevant product recommendations. This role reports into the Growth Team and plays a key role in helping our customers get more value from our product offerings.

In this role you will build a data-driven recommendation Platform to better understand our customers, align their Jobs to be Done (JTBD) with Gusto's product offerings and facilitate timely matchings. You will build experiences that are delightful but non-intrusive, and connect with them on the right channel based on customer’s consent and preferences. You will also focus on improving the long- term value that a customer gets from Gusto by ensuring that they only use the products that are relevant to them.

You’ll be working with an established team and seasoned Growth leaders in Engineering, Product, Design, Data Science, Marketing, and Sales. In this role, you’ll work cross functionally to build Platforms that span the entire breadth of the Growth Stack using ML and Personalization to build world class content for our customers and provide timely relevant product recommendations.

Here’s what you’ll do day-to-day:

• Develop a deep understanding of the customer’s lifecycle and provide timely and delightful recommendations, jobs-to-be-done, and then translate into actionable strategy 
• Partner with Engineering, Design, Data Science as well as Revenue counterparts in Sales and Customer Success to solve complex cross functional problems
• Set goals and strategy for your domain then translate it into a roadmap, milestones, and requirements collaboratively to drive alignment and excitement with your cross-functional partners and stakeholders 
• Set, track and improve key product and business metrics 
• Distill insights and data from key stakeholders, industry trends, competitive analysis, business and product metrics, and other sources to guide strategy 
• Drive the product development process from concept to launch, ensuring timely delivery of high-quality products that delight customers and result in significant and measurable business impact 
• Iterate on mature features using data and customer feedback to identify areas for improvement and optimization, and ensure experiences delight our customers and surpass our business goals

Here’s what we're looking for:

• 6-8 years of product management experience driving product adoption and business growth 
• Bonus if you have experience building Recommendation Systems and/or Ad Serving Platforms in a SaaS environment
• Experience building delightful, relevant and non intrusive User Experiences
• Data and hypothesis driven, business-minded
• You know how to expertly leverage qualitative and quantitative data to develop and execute experiments and A/B tests that are optimized for learning
• You can measure the business impact of your work and tie it back to company goals
• Customer obsessed. You’re passionate about not only