General Manager, Specialist Team Unit (STU)

In our Small, Medium, Corporate (SMC) and Digital Sales organization, we have set out to empower our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also be able to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diversity and Inclusivity, Well-being, Sustainability, and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day. 

As a General Manager- Specialist Team Unit (STU) in the Small, Medium, Corporate (SMC) organization, you will lead the Security, Modern Work, and Business Applications solution areas for SMC Canada Operating Unit (OU).  You will influence Microsoft's strategic direction across various markets and lead digital transformation across solution areas to advise customers. You will also lead teams to support the account teams and drive conversations with customers, Coach teams to collaborate with partners and other internal teams, lead technical and industry insights on growing customer business and removing blockers to consumption across business functions. Engage C-Suite decision makers to support teams on opportunity discovery and acceleration. Lead teams to develop strategies for driving and closing opportunities. Guide teams to build a network of partners to cross-sell, up-sell, and co-sell. Establish approach and practices to promote teamwork across functions. Support team in organization and participation in Microsoft events. Initiates discussions regarding industry trends and insights across organization. Builds and transforms new markets by leveraging technical and industry resources. Establish standards for customer/partner experiences. Engage with external executives to increase strategic perspective in account planning. Develop and align business analysis approach across organization. Interact with corporate leadership and executive-level stakeholders to get support for team and geographical regions. Lead team in growing knowledge and ensure training completions and certification obtainment. In addition, this role has people-management responsibilities including driving employee growth and development, executing projects, and managing performance. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

Sales Excellence 

• Oversees the end-to-end business across geographical regions. Ensures their team meet sales targets and operational standards and maintains the health of metrics within the assigned territory. Interacts with Corporate leadership and executive-level stakeholders to get support for their team and the geographical regions. 
• Guides their team in whitespace analysis and supports the team to identify potential business in the assigned territory. Develops and aligns the analysis approach across the organization. Acts as a thought leader and clears opinions and perspectives from business analysis. 
• Builds and transforms new markets by leveraging technical and industry expertise, partners, and resources. Leads a team to explore business and emerging opportunities to optimize the portfolio and facilitate customer innovation. 
• Lays out customer satisfaction long-term strategies. Proactively promotes development of deep and influential relationships with client contacts. Guides their team on ensuring customer/partner satisfaction and facilitates the resolution of sales/delivery issues for strategic accounts. Establishes standards for customer/partner experiences. 
• Completes required training and obtains relevant product and role certifications aligned to the role and workload/industry. Mentors/coaches the team on growing knowledge on sales or products and ensures the team complete training and obtain