Key Account Store Operations Specialist

At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together.

 

More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss.

Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at ⅓ of retail value. We are a certified B Corporation with a mission to empower everyone to take action against food waste. Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.

We’re growing fast: Our community of 84 million registered users and 208,000 active partners across 17 countries, have together already saved 283 million meals from going to waste - saving almost 707,000 tonnes of CO2e! 

Too Good To Go was named in FastCompany’s March 2022 list of the World's Most Innovative Companies, and was honoured to be included in TIME’s list of the 100 Most Influential Companies of 2022.

 

Reporting to the Key Account Manager Team Lead in Italy, you will be the main contact for our Key Partner stores and work closely with them resolving issues and improving performance. You will focus on partner relationships, retention and data analysis to inspire franchise stores towards a more sustainable behaviour to help us grow our mission 🚀   Your role

• You will manage your Franchise Key Partners and work to maximise their engagement with Too Good To Go and embrace the fight against food waste. You will spend most of the time talking with partners through phone, email, and directly on the field (2-3 days/week), building strong relationships with them, understanding their priorities and needs, and proactively identifying opportunities for a more productive partnership.
• You will be responsible for your KPIs and track them closely in order to set up proactive processes to ensure our partners have a high retention rate.
• You will offer a great customer experience while optimising the amount of meals saved. You are our best ambassador by embodying the philosophy and tone of voice of our brand ✨
• You will develop in-depth knowledge of how Too Good To Go works to collaborate closely with other teams to spot challenges early on and enhance efficiency.
• You will analyse data, generate reports and provide recommendations on how to improve our KPIs. You conduct data analysis of store performance and suggest ways to make improvements, using data analysis to identify churn risks and supply opportunities, creating plans to implement these and actioning them.

 

Our values

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

 

What we offer 

• A rare opportunity to work in a social impact company (and certified B Corporation) where you can see real and tangible impact in your role
• Working alongside an international community of users, partners and 1,100+ colleagues across 17 countries that are on the same important mission
• Personal and professional development opportunities in a fast-paced scale-up environment
• An inclusive company culture where you can bring your authentic self to work
• A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care

 

How to apply

• We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.
• Submit your CV and Cover letter in English.
• Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging.

 

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A Movement for Everyone
We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong.
We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.