Become a part of our caring community and help us put health first
 

The Program Delivery Lead strategically identifies, develops, and implements programs that influence providers, members or market leadership towards value-based relationships and/or improved quality metrics. The Program Delivery Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

The Program Delivery Lead will have exceptional people leadership skills to influence decisions and the experience working cross-functionally across the enterprise to bring an operational strategy together that connects to a broader enterprise strategy. They will work independently at the most advanced levels across multiple areas, understanding complex problems across a wide-range of enterprise teams aligned with improving member outcomes and achieving industry leading results on the Stars Health Equity Index.

Use your skills to make an impact
 

The Stars Health Equity team is seeking an exceptional, highly motived, influential team member who excels in a dynamic, high-pace environment to drive positive member health outcomes and Humana’s success on the Stars Health Equity Index. An ideal candidate will demonstrate initiative and leadership in building internal and stakeholder relationships, integrating with cross functional teams and aligning related priorities across the enterprise to ensure a comprehensive, connected operational strategy across Medicare Advantage and Medicaid as it pertains to the Stars Health Equity Index.

This team member will contribute as an independent leader to develop innovative solutions, balance a full and expanding slate of test and learns and contribute to core functions and team strategic priorities.

Key responsibilities include:

• Independently prioritize, expand, and manage portfolio of enterprise stakeholders focused on run the business operations and Market/provider strategy.
• Shape and implement high-profile strategy for improving health outcomes for our members with Social Risk Factors and positively impacting the CMS Stars Health Equity Index.
• Effectively communicate the team strategy to leaders and teams across the enterprise
• Make recommendations for cross-functional collaborative projects and operational work.
• Influence partners to impact Stars through storytelling, informal, and formal presentations
• Cultivate, integrate, and manage new strategic relationships to positively impact member health outcomes and the Stars Health Equity Index.
• Independently lead work at advanced levels with leaders across multiple teams to understand complex problems, develop successful tactics and capitalize on upstream opportunities and shared priorities.
• Communicate and manage risk, and anticipate downstream impacts while maximizing value and create efficiencies
• Anticipate and plan for futuristic needs and enhancements (opportunities for process improvement, new technology, CMS updates, etc.)
• Develop and maintain documentation of processes for governance, evaluation, and best practices for operational processes, initiatives, test and learns and other research/investigations.

Skills and Knowledge

• Must be passionate about contributing to an organization focused on continuously improving member experiences and outcomes
• Thrive in a highly collaborative, nimble, flexible team-oriented working style
• Ability to rapidly  build and maintain trust with business leaders
• Proven track record of exceptional organizational and problem-solving skills which support and enable sound decision making
• Exceptional relationship building skills
• High self-initiative, commitment and follow through with ability to switch among competing tasks and priorities

Required Qualifications

• Bachelor's degree
• 8 or more years of technical experience
• 2 or more years of project leadership experience
• Proficiency in evaluating complex problems using qualitative and quantitative data and using that data to tell a story and present it clearly
• Strong knowledge of Microsoft Office XP products (Word, Excel, PowerPoint)
• Excellent communication skills: listening, oral and written
• Exceptional relationship building skills

Preferred Qualifications

• Master's Degree in Business Administration or a related field
• PMP certification a plus
• Six Sigma Certification also a plus
• Knowledge and experience in health care environment/managed care
• Strong analytical skills

Additional Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Ho