Customer Experience Specialist
GEICOAbout the role
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.
When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
Customer Experience Specialist – Dallas, TX
The starting salary for this trainee role is $30.53 per hour which is $61,500 annually.
Sign on bonus: $1,500 for candidates who hold an adjuster’s license that is active and in good standing.
Your Impact at GEICO
As an Auto Damage Customer Specialist, you’ll provide reassurance and assistance when customers need it most. Our Customer Experience team supports our customers on the front lines. As part of this team, you’ll work in a fast-paced, call-center environment, supporting customers primarily through phone interactions, as well as email, text, and chat options to best serve our customers. You’ll oversee the auto damage repair process for GEICO’s customers, claimants, and partners, ensuring prompt and efficient resolutions.
What Makes This Opportunity Exciting?
Our team is looking for candidates who are service driven, thrive in environments that require multitasking, and enjoy being on the go! Our industry-leading paid trainee program includes 3 weeks of required hands-on experience at our Ashburn, VA training facility. Let GEICO teach you how to manage a claim to ensure that all aspects are resolved quickly and efficiently to help your customers get back on the road. Your unique skillset along with our industry leading training will help you:
Understand vehicle estimating and how to navigate the repair process and equitable settlements
Oversee rental vehicle authority
Manage the fine details of a claim, like car seat replacements or additional covered policy endorsements
This is an in-office position which will require candidates to work from our Dallas, TX office located at 2280 N Greenville Ave, Richardson, TX 75082. As a Customer Experience Specialist every day will be spent working directly with GEICO customers, claimants, and other interested parties like tow yards, rental companies, and body shops. Our Customer Experience teams support our customers on the front lines and provide support via phone, email, text or chat options to best serve our customers.
Incentives and Additional Perks:
Health & Wellness: Comprehensive healthcare and well-being support available on Day 1.
401(k) Match: From day one, you’ll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your account each paycheck and vesting immediately.
What We’re Looking For:
Critical thinking and decision making in a dynamic, fast-paced environment
Strong computer proficiency, including familiarity with Microsoft Office Suite
Ability to prioritize work and multi-task, while navigating through multiple business applications
Experience with KPIs and measurable goals
High School Diploma or equivalent required, bachelor's degree (preferred)
Active Insurance Adjusters license (preferred)
The GEICO Pledge:
Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.
We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take o
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