Information Desk Representative

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Weekly Work Hours

19.5

Compensation Range

N02-Hourly

Hourly Rate

$22.06 Hourly

FLSA

United States of America (Non-Exempt)

Position Type

Staff

Position Summary

Provides support services for a large volume of calls and/or in person traffic originating from the location’s main numbers and/or college main student/visitor traffic area(s). Exercise a high level of initiative and independent judgment in answering questions, in filling requests for information, and directing visitors to correct individuals/departments.

Required Knowledge, Skill and Abilities

• Must be able to greet individuals in a courteous and professional manner.

• Has broad knowledge of all services within the location and uses information to answer questions or refer individuals to the appropriate department.

• Ability to interpret and apply administrative and departmental policies and procedures.

• Demonstrated ability to keep track of details and procedures accurately and thoroughly.

• Promotes a harassment-free environment; treats individuals with respect; inspires the trust of others; works with integrity and ethically; upholds values, goals and mission of the organization/district.

• Ability to build and maintain working relationships with constituents and stakeholders within the Dallas College network community.

• Must have excellent organizational and multitasking skills and the ability to adapt to frequent changes in the work environments.

• Ability to promote a positive image of the organization/campus.

• Demonstrates good professional working relationships by providing assistance and information to internal/external visitors, students, staff and faculty.

• Must have excellent interpersonal and customer service skills.

• Strong communication skills to accurately provide information being requested.

• Has excellent interpersonal, verbal and written communication skills; good attention to detail; is reliable and takes initiative.

• Pursues training and development opportunities and strives to continuously build knowledge and skills.

• Knowledge of customer service etiquette, appropriate office practices and procedures with an emphasis on campus/location protocols.

• Must be able to communicate effectively and in a respectful tone and manner in the workplace.

Key Responsibilities

• Depending on assigned location, will serve as a centralized point of contact for greeting, welcoming, and directing visitors appropriately and notifying appropriate personnel of visitor’s arrival.

• Greets visitors in person or via telephone, answering or referring inquiries.

• Directs visitors by maintaining employee and department directories.

• Monitors visitor access and maintains security awareness by following procedures, i.e., monitoring logbook and/or issuing visitor badges.

• May issue parking passes.

• Maintains a safe, efficient, well-organized reception area.

• Provides general administrative/clerical support and contributes to the team effort by accomplishing related tasks as needed.

• Follows policies and procedures, completes tasks correctly, and on time; supports organization’s goals and values.

• Observes safety and security procedures and reports potentially unsafe conditions.

• Uses equipment and material properly.

• Contributes to building a positive team spirit.

• Listens to others without interrupting; keeps emotions under control.

• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; exhibits objectivity and openness to others’ views; gives and welcomes feedback.

• Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions.

• Maintains confidentiality of business documents and students records in compliance with FERPA regulations.

• Schedules conference and meeting rooms.

• May coordinate physical arrangements for special events, meetings, projects, etc.

• Researches and assimilates information concerning on-going district/campus functions and operations in order to provide accurate and timely information to all visitors or callers.

• Responds promptly to customer ne