Director, Global MarTech Omni-Channel Operations

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Director, Global MarTech Omni-Channel Operations Role

The Director, Global MarTech Omni Channel Operations role is a strategic and operational leader responsible for driving the performance, scalability and innovation of our global marketing operations. This role owns the operations and optimisation of omni-channel marketing programs – spanning email, video, webinars, and sales engagement platforms – with a focus on delivering high ROI, accelerating pipeline growth and improving operational efficiency. The ideal candidate will lead the development of processes, automations, analytics and technology orchestration that power seamless customer and prospect journeys. They will work closely with cross-functional leaders to identify and implement innovations across the MarTech stack, ensuring that our marketing channels are not only measurable and efficient, but also aligned with evolving business priorities.

This leader will work across marketing, sales, IT, and other cross-functional teams to design orchestrations that align to the full buyer and customer journey, harness the power of automation and AI, and elevate the role of marketing technologies in driving business outcomes. Our tech stack includes but is not limited to integrations with our CRM, marketing automations, lead routing and assignment, sales prospecting and engagement, chat engagement, and predictive/scoring/profiling engine.

What makes this role interesting?

• Shape the future of our MarTech stack by evaluating and implementing new technologies, enhancing existing platforms, and driving the innovation agenda to support modern, scalable marketing and sales strategies.
• Own the build of connected journeys across email, video, webinars, chatbot and sales engagement – delivering the right message, at the right time through the right channel. Drive real business impact by partnering across marketing, sales, and operations to deliver measurable improvements in productivity, pipeline generation, and marketing-sourced revenue.
• Be a change agent for operational excellence, streamlining processes and introducing automations that eliminate inefficiencies, reduce manual work, and enable the team to scale with confidence.
• Stay on the cutting edge of AI and emerging tech through continuous learning, experimentation, and real-world application of evolving AI capabilities across platforms and business workflows.
• Work with a high-impact, collaborative team that values cross-functional thinking, data-driven decision making, and bold ideas that move the needle for the business.

Here’s how you’ll be making an impact:

• Design and implement omni-channel orchestrations that span the full buyer journey – connecting chat, email, video, webinars, content hubs, and sales engagement tools to create consistent, timely, and personalised experiences
• Partner with marketing leadership to drive the adoption and optimisation of customer journey orchestration across multiple channels and lifecycle stages.

• Lead the development of scalable campaign frameworks to enable marketing teams to launch omni-channel programs efficiently while maintaining brand and messaging consistency
• Optimise lead flow and engagement pathways by aligning programs with our lead lifecycle, scoring models and account-based strategies – ensuring every touchpoint is intentional, relevant and conv